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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Advanced Customer Engineer - Critical Account Team

United States Employment contract 119500.00 - 275000.00 USD / Year · Job Posted May 04, 2026
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Job Description

This position will be primarily responsible for working with our Critical Account Program customers. This work includes senior level case oversight/review, facilitating software engineering needs for defects, remote and/or fly and fix support when these customers run into issues that our support team can’t fix remotely, customer is frustrated and/or the customer doesn’t have the tools needed for data collection. You must be able to effectively deal with high pressure situations and know how to manage frustrated customers.

Job Responsibility

  • Working with our Critical Account Program customers acting as the senior technical resource
  • Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
  • Build strong customer relationships and become a trusted advisor
  • Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
  • You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the same
  • Requires some travel that should not exceed 40%

Requirements

  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically, 10+ years’ experience
  • A deep understanding of one or more of the following areas of enterprise networking: Modern data center network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, BGP, OSPF, ISIS routing protocols. DCI technologies - EVPNs. L2/L3 encapsulation such as VXLAN, and MPLS
  • Optical solutions such as 100G, 400G, 800G, AOC, DAC
  • including design, implementation and troubleshooting in all current industry protocols
  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius, TACACS+, as well as how they are implemented in networking environments to meet the needs of the modern Data Center and Wide Area Networking
  • Using, evaluating, and developing appropriate engineering design tools and software packages
  • Excellent analytical and problem-solving skills
  • Conducting reviews of customer configurations and quickly identifying issues
  • Strong history of troubleshooting with customers in your current or past roles
  • Must have demonstrated the ability to pick up additional skillsets outside of comfort zone
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level
  • Must be willing to work as part of larger team as needed
  • flexibility, adaptability and a positive attitude are a must
  • Vendor and/or Industry certifications are a plus but not required

Nice to have

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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