CrawlJobs Logo

Advanced Customer Engineer - Critical Account Team

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

119500.00 - 275000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

This position will be primarily responsible for working with our Critical Account Program customers. This work includes senior level case oversight/review, facilitating software engineering needs for defects, remote and/or fly and fix support when these customers run into issues that our support team can’t fix remotely, customer is frustrated and/or the customer doesn’t have the tools needed for data collection. You must be able to effectively deal with high pressure situations and know how to manage frustrated customers.

Job Responsibility:

  • Working with our Critical Account Program customers acting as the senior technical resource
  • Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
  • Build strong customer relationships and become a trusted advisor
  • Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
  • You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the same
  • Requires some travel that should not exceed 40%

Requirements:

  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically, 10+ years’ experience
  • A deep understanding of one or more of the following areas of enterprise networking: Modern data center network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, BGP, OSPF, ISIS routing protocols. DCI technologies - EVPNs. L2/L3 encapsulation such as VXLAN, and MPLS
  • Optical solutions such as 100G, 400G, 800G, AOC, DAC
  • including design, implementation and troubleshooting in all current industry protocols
  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius, TACACS+, as well as how they are implemented in networking environments to meet the needs of the modern Data Center and Wide Area Networking
  • Using, evaluating, and developing appropriate engineering design tools and software packages
  • Excellent analytical and problem-solving skills
  • Conducting reviews of customer configurations and quickly identifying issues
  • Strong history of troubleshooting with customers in your current or past roles
  • Must have demonstrated the ability to pick up additional skillsets outside of comfort zone
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level
  • Must be willing to work as part of larger team as needed
  • flexibility, adaptability and a positive attitude are a must
  • Vendor and/or Industry certifications are a plus but not required

Nice to have:

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Hewlett Packard Enterprise - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Advanced Customer Engineer - Critical Account Team

Advanced Customer Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will prima...
Location
Location
United States
Salary
Salary:
130500.00 - 300000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically, 10+ years’ experience
  • A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
  • 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
  • Using, evaluating, and developing appropriate engineering design tools and software packages
  • Excellent analytical and problem-solving skills
  • Conducting reviews of customer configurations and quickly identifying issues
  • Strong history of troubleshooting with customers in your current or past roles
Job Responsibility
Job Responsibility
  • Working with our Critical Account Program customers acting as the senior technical resource
  • Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
  • Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
  • Build strong customer relationships and become a trusted advisor
  • Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
  • You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same
  • More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
  • Requires some travel that should not exceed 50%
  • Travel varies based on time of year, software release cycles and new hardware releases
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...
Location
Location
United States
Salary
Salary:
119500.00 - 275000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking
  • Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Working with Critical Account Program customers acting as senior technical resource
  • Working with premium services customers for onboarding and ongoing care
  • Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Build strong customer relationships and become trusted advisor
  • Build strong relationships across wider internal organization
  • Approximately 25-50% travel
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...
Location
Location
United States
Salary
Salary:
119500.00 - 275000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills in English
  • Willingness to work as part of larger team
Job Responsibility
Job Responsibility
  • Working with Critical Account Program customers as senior technical resource
  • Working with premium services customers for onboarding and ongoing support
  • Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Building strong customer relationships and becoming trusted advisor
  • Building strong relationships across internal organization
  • Collaborative teamwork and knowledge sharing
  • Travel up to 50%
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Specialized Account Engineer

The Specialized Account Engineer role involves delivering support solutions, app...
Location
Location
United States , Hawaii
Salary
Salary:
69100.00 - 158900.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • Top Secret clearance required
  • daily on-site work required
  • thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • broad knowledge of corporate organization, job, and policies
  • comprehensive business, technical or functional knowledge at an expert level
  • communicate tactfully with diplomacy up to senior management levels within an organization
  • active listening skills and ability to adjust messages to audience level
  • problem-solving skills (proactive, reactive and creative)
  • able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Job Responsibility
Job Responsibility
  • Break-Fix support to replace, repair, install, support and maintain systems
  • apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • integrate technical knowledge and business understanding to create solutions for customers
  • resolve single- and cross-technology incidents independently
  • work with team members to resolve unusually complex or cross-technology incidents
  • proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • apply company solutions to meet highly complex customer needs
  • identify additional services that could lead to future service revenue growth
  • provide technical consulting during contract renewal discussions
  • build and maintain strong relationship up to senior management level in assigned accounts
What we offer
What we offer
  • Health and wellbeing benefits
  • personal and professional development programs
  • unconditional inclusion for all team members
  • Fulltime
Read More
Arrow Right

Senior NonStop Presales Engineer

Responsible for architecting solutions that will achieve customer business outco...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university technical degree or equivalent technical qualifications
  • Advanced degree in technology preferred
  • 8–12 years of technical experience in IT with a focus on technical consulting and solution selling
  • Knowledge-based as well as 1+ experienced-based relevant industry certifications very strongly preferred
  • Enterprise architecture frameworks and project management methodologies and certifications are helpful, but not required
  • Advanced experience participating in and leading solution configurations and the creation of demos and proofs-of-concept (POC) to meet customer requirements
  • Advanced understanding of the company portfolio of products, software, services, solution domain specialization, adjacent solution domain(s), and how they can be combined to address customer needs
  • Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads and ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes and greatest return
  • Advanced understanding of aaS business model variations
  • Advanced ability to collaborate cross-functionally to ensure consistency of output and meet aaS strategic goals
Job Responsibility
Job Responsibility
  • Demonstrates in-depth knowledge in one or more solution domains, company products, services, and solutions as well as the customer’s technical and business environment
  • Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met
  • Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives
  • Provides input to all global business units to address IT trends, requirements, gaps, or unmet needs
  • Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled to accommodate growth
  • Communicates how the solution value propositions addresses customer business needs
  • Tracks leading-edge and emerging technologies
  • Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media
  • Incorporates an understanding of technology trends within the IT industry, as well as the customer’s industry
  • Actively gathers and applies competitive intelligence as a critical component of account support
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Enterprise Account Manager - Northeast

Manages one or several larger accounts or acts as the account lead for a substan...
Location
Location
United States
Salary
Salary:
210500.00 - 495000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or Bachelor's Degree preferred, or equivalent experience
  • Engineering or technology education, advanced degree or MBA desired
  • Typically 10+ years account management experience
  • Experience in IT industry
  • Experience working as an IT leader, within an IT department, and/or working within customers is a plus
  • Experience in selling to Enterprise level accounts required
  • (Extraordinarily) strong track record of account management and sales performance
  • Experience in big data, hybrid IT, IT services, digital business, information security, AI and intelligent edge desired
Job Responsibility
Job Responsibility
  • Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions
  • Influences the decision-making of customer executives including the C-level through credibly describing the value of HPE's solutions and their relevance to the customer's priorities
  • Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business in the short, medium, and long term
  • When appropriate, understands the innovation agenda and digital journey of the customer, and contributes to them
  • Independently builds a compelling business value framework for the customer
  • Proactively builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way
  • Continuously accelerates growth in HPE's strategic value portfolio through positioning these solutions with an ever-widening network within a customer
  • Formulates and presents technology choices for the customer that will expand HPE's presence and margin in the account
  • Actively leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance
  • Significantly contributes to internal reviews connected to deals and sales planning
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Enterprise Account Manager Navy & United States Marine Corps

Manages several larger US Navy/Marine Corps accounts. Understands the customer’s...
Location
Location
United States , All
Salary
Salary:
221000.00 - 456500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years account management experience
  • 5+ Years of military experience with the US Navy/Marine Corps or selling to the US Navy/Marine Corps
  • Secret security clearance is required
  • TS is preferred
  • Experience in IT industry preferred
  • Experience working within an IT department and/or working within customers is a plus
  • 5+ years of experience dealing with Federal funding and contracting processes
  • University or Bachelor’s Degree preferred, or equivalent experience
  • Engineering or technology education, advanced degree or MBA desired
  • Drives Results
Job Responsibility
Job Responsibility
  • Manages several larger US Navy/Marine Corps accounts
  • Understands the customer’s IT and business objectives, priorities, requirements and challenges
  • Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account
  • Accountable for pipeline building
  • accountable for and supportive in deal closing and orchestrating the deal team
  • Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business
  • Develops and engages with the extended partner ecosystem to maximize HPE’s presence in the accounts
  • Constantly develops information technology industry knowledge to position HPE’s portfolio in the accounts
  • Orchestrates, engages, guides and provides feedback to the extended account team members
  • Acts as customer’s advocate inside HPE
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Account Support Manager

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • Provide suggestions for operational efficiencies
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross- technology incidents independently
  • Work with team members to resolve unusually complex or cross- technology incidents
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services that could lead to future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level in assigned accounts
  • Design and deliver support solutions using specific industry knowledge and expertise
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right