Advanced Customer Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will prima...

Location

United States

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10+ years’ experience
A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
Using, evaluating, and developing appropriate engineering design tools and software packages
Excellent analytical and problem-solving skills
Conducting reviews of customer configurations and quickly identifying issues
Strong history of troubleshooting with customers in your current or past roles

Job Responsibility

Working with our Critical Account Program customers acting as the senior technical resource
Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same
More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
Requires some travel that should not exceed 50%
Travel varies based on time of year, software release cycles and new hardware releases

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills

Job Responsibility

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Specialized Account Engineer

The Specialized Account Engineer role involves delivering support solutions, app...

Location

United States , Hawaii

Salary:

69100.00 - 158900.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Top Secret clearance required
daily on-site work required
thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
broad knowledge of corporate organization, job, and policies
comprehensive business, technical or functional knowledge at an expert level
communicate tactfully with diplomacy up to senior management levels within an organization
active listening skills and ability to adjust messages to audience level
problem-solving skills (proactive, reactive and creative)
able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination

Job Responsibility

Break-Fix support to replace, repair, install, support and maintain systems
apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
integrate technical knowledge and business understanding to create solutions for customers
resolve single- and cross-technology incidents independently
work with team members to resolve unusually complex or cross-technology incidents
proactively and reactively look for solutions to prevent problems from occurring in team/technology area
apply company solutions to meet highly complex customer needs
identify additional services that could lead to future service revenue growth
provide technical consulting during contract renewal discussions
build and maintain strong relationship up to senior management level in assigned accounts

What we offer

Health and wellbeing benefits
personal and professional development programs
unconditional inclusion for all team members

Fulltime

Senior NonStop Presales Engineer

Responsible for architecting solutions that will achieve customer business outco...

Location

South Korea , Seoul

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First-level university technical degree or equivalent technical qualifications
Advanced degree in technology preferred
8–12 years of technical experience in IT with a focus on technical consulting and solution selling
Knowledge-based as well as 1+ experienced-based relevant industry certifications very strongly preferred
Enterprise architecture frameworks and project management methodologies and certifications are helpful, but not required
Advanced experience participating in and leading solution configurations and the creation of demos and proofs-of-concept (POC) to meet customer requirements
Advanced understanding of the company portfolio of products, software, services, solution domain specialization, adjacent solution domain(s), and how they can be combined to address customer needs
Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads and ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes and greatest return
Advanced understanding of aaS business model variations
Advanced ability to collaborate cross-functionally to ensure consistency of output and meet aaS strategic goals

Job Responsibility

Demonstrates in-depth knowledge in one or more solution domains, company products, services, and solutions as well as the customer’s technical and business environment
Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met
Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives
Provides input to all global business units to address IT trends, requirements, gaps, or unmet needs
Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled to accommodate growth
Communicates how the solution value propositions addresses customer business needs
Tracks leading-edge and emerging technologies
Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media
Incorporates an understanding of technology trends within the IT industry, as well as the customer’s industry
Actively gathers and applies competitive intelligence as a critical component of account support

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Enterprise Account Manager - Northeast

Manages one or several larger accounts or acts as the account lead for a substan...

Location

United States

Salary:

210500.00 - 495000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's Degree preferred, or equivalent experience
Engineering or technology education, advanced degree or MBA desired
Typically 10+ years account management experience
Experience in IT industry
Experience working as an IT leader, within an IT department, and/or working within customers is a plus
Experience in selling to Enterprise level accounts required
(Extraordinarily) strong track record of account management and sales performance
Experience in big data, hybrid IT, IT services, digital business, information security, AI and intelligent edge desired

Job Responsibility

Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions
Influences the decision-making of customer executives including the C-level through credibly describing the value of HPE's solutions and their relevance to the customer's priorities
Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business in the short, medium, and long term
When appropriate, understands the innovation agenda and digital journey of the customer, and contributes to them
Independently builds a compelling business value framework for the customer
Proactively builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way
Continuously accelerates growth in HPE's strategic value portfolio through positioning these solutions with an ever-widening network within a customer
Formulates and presents technology choices for the customer that will expand HPE's presence and margin in the account
Actively leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance
Significantly contributes to internal reviews connected to deals and sales planning

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime