Advanced Customer Care Agent Job at Staffbase (Chemnitz)

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Advanced Customer Care Agent

In this role, you will mainly focus on supporting our customers with all kinds o...

Location

Germany , Leipzig

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Product Expert - Customer Care Agent

We're looking for a Product Expert to join our Level 2 Customer Care team — hand...

Location

Salary:

Not provided

PhantomBuster

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer-facing role, ideally in a SaaS environment
Familiarity with support tooling (e.g. Zendesk or similar platforms)
Strong personal metrics — you maintain high standards on response time, ticket quality, CSAT, and IQS, and you know where you stand against them
A natural troubleshooter — you want to understand the root cause, not just close the issue
you're drawn to complexity, not put off by it
Ownership mindset — when you pick up a ticket, you see it through
and if you spot something that isn't working, you raise it with the Team Lead or the right team rather than sitting on it
Strong communication skills — you explain complex things simply and adapt your tone to your audience, whether that's a frustrated user or a technical colleague
Well-organised and self-directed — you take responsibility for managing your time and workload to deliver consistently
A knowledge sharer — when you figure something out, you document it or bring it back to the team so everyone can learn from it

Job Responsibility

Handle tickets — with care and depth
Investigate, troubleshoot, and resolve advanced tickets escalated from Level 1 or coming directly from users
Handle a variety of query types: product behaviour, integrations, Account and Billing questions, and automation edge cases
Communicate solutions clearly and patiently — no matter how technical the issue or how frustrated the user
Escalate to Level 3 when needed, with a well-structured handoff
Be a resource for the Level 1 team, supporting them with product knowledge and complex case guidance
Become the product expert you're hired to be
Develop mastery of the PhantomBuster platform — how it works, where it breaks, and why
Build a solid understanding of the lead generation workflows our users are trying to build, not just the product itself
Stay ahead of product changes and new features so users always get accurate, up-to-date answers

What we offer

International team
Fun team building events
€40/month for remote work
Flexible working time
Home office budget up to €1500
100% of an Alan Blue subscription (french-based contracts)
Lunch vouchers - €8 (50% The Phantom Company) / worked day (french-based contracts)
Partnership with MokaCare
€70 a month benefit for entertainment expenses
Book Allowance and Sharing Program

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Customer Care Tooling Specialist

As our Customer Care (CC) Tooling Specialist, you’ll be the driving force behind...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

2+ years of experience in tooling, systems, or application administration
Proven expertise with Zendesk (administration, configuration, and integrations)
Strong analytical, communication, and collaboration skills
Ability to translate business needs into elegant technical solutions
Comfort with change — you thrive in fast-moving environments where experimentation leads to progress
A passion for automation, optimization, and exceptional customer experiences
Self-motivation and a keen eye for detail you don’t just fix problems, you anticipate them

Job Responsibility

Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience
Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life
Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity
Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem
Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best
Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time
Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year

Fulltime

Clinical Product Expert

Location

United States , San Francisco

Salary:

Not provided

Profound Medical

Expiration Date

Until further notice

Requirements

Bachelor's degree or higher in physics/engineering, experience in interventional procedures, or advanced credential (RRA), is an asset
Certification and experience as an MRI technologist
Experience and expertise in MRI, preferably including hands-on scanning in a clinical environment (for example as an MRI technologist)
Technical experience with medical devices in a clinical, research, or industry environment, preferably involving in-bore interventions or therapeutic ultrasound
Familiarity with clinical, scientific, and technical advances in the field of MR-guided therapeutic procedures
Excellent teacher and communicator of complex technical and medical information in oral, written, and visual formats
Team player with a strong work ethic, has the self-motivation and focus to organize and prioritize activities, builds credibility by holding themselves to the highest standards of honesty and personal integrity
Ability to build rapport quickly, as well as to establish trust and maintain effective relationships with a wide variety of external and internal stakeholders
Has the energy and resilience to be an agent of change by disseminating information and changing the standard of care in men's health
Must have a valid passport and be willing to travel 100% of the time, including nights and weekends, sometimes with short notice

Job Responsibility

Guide physicians and staff during TULSA procedures at hospitals and imaging centers in their region based on best practices from expert sites and from the latest clinical literature
Troubleshooting first-of-a-kind situations in the field, which requires in-depth understanding of the technology and its application to urology, as well as the humility and confidence to work collaboratively and effectively under pressure
Assist physicians with TULSA-PRO patient selection and pre-treatment planning
Perform detailed post-treatment case reviews, including analyses of treatment workflow and patient outcomes for the sites they support, identifying rate-limiting steps and areas for improvement to coach physicians and their teams towards more efficient procedures and optimal patient outcomes across a wide variety of prostate disease states
Partner with our engineering teams to provide feedback and field testing of new hardware and software features
Partner with our sales and marketing teams to educate potential new customers, contribute to patient and physician education events, recommend solutions to streamline the initiation of new sites, and identify areas where we can help existing customers offer TULSA to more patients
Serve as the voice of customer in identifying and prioritizing the most impactful areas of improving the technology by developing close relationships with physicians that use TULSA-PRO, and by leveraging their own experience in related disciplines

Fulltime

Medical Assistant or LPN - General Surgery Clinic

Location

United States , Burlington

Salary:

21.45 - 35.50 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

LPN: Licensed Practical Nurse (LPN), Active License issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required
Medical Assistant: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required
LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing
Medical Assistant: GED or HS Equivalency Diploma
Medical Assistant: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years
Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency
Excellent communication and interpersonal skills
ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems
Demonstrates customer service skills that support a positive patient experience

Job Responsibility

Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications). Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope
Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines
Assists the Physician/ Advanced Practice Clinician (APC) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc
Administers routine medications, under Physician/ APC orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents
Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed
Communicates with Physician/APC and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient
May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures

What we offer

401(k) company contributions: 3% of your eligible annual salary AND 401(k) employer match: dollar for dollar up to 3%
Opportunity for yearly merit increases within the salary range
Education Assistance
sign-on bonus
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

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Advanced Customer Care Agent

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