Advanced Customer Care Agent Job at Staffbase (Leipzig)

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Tier 2 Customer Care Agent

As a Tier 2 Customer Care Agent, you are the technical problem‑solver at the hea...

Location

Poland

Salary:

7200.00 - 7400.00 PLN / Month

Team Internet

Expiration Date

Until further notice

Requirements

Strong hands‑on experience in technical support within domains, hosting, SaaS, or internet infrastructure
Deep understanding of domain processes including gTLD/ccTLD flows, transfers, registry interactions, and lifecycle behaviours
Advanced knowledge of DNS and its behaviour in real‑world scenarios
Experience troubleshooting APIs (REST, EPP) and interpreting logs to identify issues
Familiarity with hosting environments (e.g., cPanel, WHM, email setup, basic database connectivity)
Ability to work independently on highly complex issues with minimal oversight
Strong investigative approach with a focus on root‑cause analysis
High attention to detail and excellent written communication
High sense of ownership and accountability for outcomes
Calm, productive approach under pressure

Job Responsibility

Resolve complex, non‑standard customer issues across domains, DNS, identity services, APIs, and platform behaviour
Serve as the main escalation point from Tier 1, owning cases from start to finish
Investigate issues deeply using API logs, EPP flows, system logs, and command‑line tools
Diagnose advanced DNS problems including configuration conflicts, propagation issues, and registry‑specific behaviours
Troubleshoot domain lifecycle issues across gTLDs/ccTLDs, transfers, renewals, restores, and ICANN‑related edge cases
Work with engineering and product teams when cases require deeper technical insight
Support Tier 1 agents with guidance, coaching, and structured escalation workflows
Provide clear, well‑structured case documentation to help knowledge scale across the organisation
Contribute to internal knowledge bases and AI‑powered support tools by turning real issues into reusable solutions
Identify recurring patterns or structural gaps and feed insights into product, training, or automation initiatives

What we offer

We are collaborative, fair, consciously inclusive, and flexible
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We invest in the development of our people to drive our ambitions forward
We offer a range of benefits (including your choice of tech) and a competitive package
We offer a great work environment in an internationally successful enterprise in the online services industry

Fulltime

Customer Care Tooling Specialist

As our Customer Care (CC) Tooling Specialist, you’ll be the driving force behind...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

2+ years of experience in tooling, systems, or application administration
Proven expertise with Zendesk (administration, configuration, and integrations)
Strong analytical, communication, and collaboration skills
Ability to translate business needs into elegant technical solutions
Comfort with change — you thrive in fast-moving environments where experimentation leads to progress
A passion for automation, optimization, and exceptional customer experiences
Self-motivation and a keen eye for detail you don’t just fix problems, you anticipate them

Job Responsibility

Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience
Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life
Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity
Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem
Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best
Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time
Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year

Fulltime

Operations & Customer Service Executive

This role is in support of Cencora's global logistics and storage services marke...

Location

Poland , Warsaw

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Willingness to work on-site
Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
Basic knowledge of distribution and logistics concepts
At least a secondary school leaving certificate
Desirable further trainings in customs, dangerous goods or similar topics
Minimum 1-2 years relevant experience in a customer service or logistics environment
Strong communication skills, verbally & written, telephone skills

Job Responsibility

Collaborate with colleagues around the world in order to deliver the best possible customer service experience
Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
Generate sales leads and collaborate with sales on the development of potential and existing accounts
Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
Check collected shipments in the office and prepare them for transport according to World Courier procedures

Fulltime

Operations & Customer Service Executive

This role is in support of Cencora's global logistics and storage services marke...

Location

Poland , Warsaw

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Willingness to work on-site
Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
Basic knowledge of distribution and logistics concepts
At least a secondary school leaving certificate
Desirable further trainings in customs, dangerous goods or similar topics
Minimum 1-2 years relevant experience in a customer service or logistics environment
Strong communication skills, verbally & written, telephone skills

Job Responsibility

Collaborate with colleagues around the world in order to deliver the best possible customer service experience
Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
Generate sales leads and collaborate with sales on the development of potential and existing accounts
Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
Check collected shipments in the office and prepare them for transport according to World Courier procedures

Fulltime

Advanced Customer Care Agent

Staffbase

Location:
Germany , Leipzig

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 12, 2025

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