Advanced Business Intelligence

Provide expert level business intelligence and data analytics in support of Engineering Services and Warranty Compliance. Utilize a variety of data sources. Collaborate with data-focused colleagues across Customer Services, MBUSA, and Daimler globally to establish best practices for issue identification, tracking, cost reduction, and vehicle quality improvement. Act as Data Steward for warranty schemas and data catalogs, improving BI capabilities through data processes, reporting, automation, dashboard presentations, and tool usage for increased efficiency while maintaining data compliance and quality. Use data visualizations to share actionable insights, track performance KPIs, quantify issues, and predict outcomes. Initiate technological improvements to meet business needs and increase autonomy. This role is core to promoting autonomy and data-driven improvements in customer satisfaction and brand quality.