Advanced Business Administration Apprentice

• Investigating, responding and co-ordinating formal complaints and enquiries
• Liaising with our waste services provider to provide resolutions to customer enquiries
• Mailbox management and dealing with Councillor enquiries
• Providing support functions to other areas of the team, including contract management activities such as minute taking of contractual meetings
• Supporting/Escalation point for our Customer Services Centre & Corporate Business Support Teams
• Working with council systems such as Abavus (Customer Relationship Manager software) and I-Casework (Complaints)

• Able to organise own work and achieve deadlines
• Microsoft Office skills (Word/Excel/PowerPoint/Outlook)
• Good IT skills and the ability to use databases
• Able to communicate well verbally and in writing
• Able to use initiative and work independently with a good attention to detail
• Good standard of written work with accurate spelling and grammar
• Resilient and able to handle difficult customers
• Comfortable working as part of a team and playing an active role
• Able to get on well with a range of people
• Ambition to develop your skills and experience
• Enthusiastic, dynamic and forward thinking
• Willingness to learn and to undertake a range of different tasks as required
• An interest in the environment and sustainability
• Good Maths and English skills are desirable but not essential
• The ability to converse with ease with customers and provide advice in accurate spoken English is essential for the post
• You will not be eligible for this post if you have a Degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level.

Good Maths and English skills

• Paid holiday package
• Join our generous Pension scheme
• Get 50% off of Arriva bus travel
• Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme
• Apply for a TOTEM Card (formerly called the NUS Extra card)
• Health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events
• flexible working