Advanced Agent - Guest Communications Job at Vail Resorts (Whistler)

New

Accounting Clerk/Guest Experience Expert (50/50)

Location

Belgium , Brussels

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A positive outlook and team-first attitude
Strong arithmetic computation skills
A gift for paying attention to the smallest details
Previous relevant work experience would be a big plus

Job Responsibility

Ensure that all guest billings are prepared and mailed correctly and efficiently
To follow up on subsequent billings and effect collection of past due accounts
To prepare credit card billing, handle credit card queries and charge backs
To ensure that guest charges are filed properly and easy to trace back
To ensure that advance deposits are properly recorded
To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum
Operate within Marriott and local policies guidelines
Maintain a good business relation with guests
Work closely with the Front Desk, Reservations & Events and all Departments Heads
Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports for correct entries, accuracy and correct coding’s

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

Fulltime

New

Polish Speaking Travel Agent

Are you fluent in Polish? Would you like to fire-up your career by working as a ...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
An exceptional level in the Polish language
Advanced English skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer enquiries regarding guest’s booking
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication

Fulltime

Lead Cannabis Budtender

Location

United States , Worcester

Salary:

22.00 - 23.00 USD / Hour

Bud's Goods

Expiration Date

Until further notice

Requirements

Detail Focused with Ability to Prioritize Tasks to Achieve Maximum Efficiency
Ability to provide guidance and insight to Sales Associates
Sales Etiquette that Makes All Guests Feel Like VIP's
Solution Focused and Feels Ownership of Their Duties
Ability to Connect with a Diverse Population
Strong Communication Skills Across All Platforms
Strong Math Skills--Ability to Think on One's Feet
Consistent Cash Handling Skills
Strong Interpersonal Skills
Strong Competency in Microsoft Office Applications

Job Responsibility

Acting as a Key Holder and Following the Basic Opening or Closing Procedures in the Absence of, or to assist, a Manager
Structuring the Shift and Communicating Directions to Sales Agents
Reviewing all Sales Associate transactions to ensure transaction accuracy including correct product, quantity, and charges
Acting as the Manager on Duty as Described in Security and Emergency Procedures
Dispensing Cannabis and Cannabis Products Following Strict Guidelines to Remain in Compliance with CCC Regulations at All Times
Becoming Well-Versed in Metrc and in Using a Point of Sale to Complete Transactions
Having an Advanced Expressive Knowledge of Cannabis and Cannabis Products and All the Different Consumption Methods and Storage Requirements of All Products on the Menu
Accurately Making Change for Guests and Following Money Handling Protocols to Manage a Cash Till and POS station
Providing Upbeat and Charming Yet Efficient Assistance to Guests on the Sales Floor to Help Maintain the Flow of Guests While Providing Optimal Guest Service
Keeping the Sales Floor Clean and Organized

Fulltime

Group and Reservation Specialist

The Four Seasons Hotel Kyoto is looking for a Group and Reservation Specialist. ...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons
The Ability to process all group in system: creating group rate code, verify cut-off date, verifying room block and rate information from booking recap, hard block suites or special room requests and manage the inventory as per the group contract
The Ability to communicate all group activity – pickup, cutoff, attrition and contractual guidelines to Group Contacts and Conference Service Managers and Sales Managers
The Ability to run daily reports, Booking Recaps, Group Cut-off Report, and Group No Shows
process rooming list after receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers
The Ability to provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition
The Ability to communicate all group activity to Director of Revenue Management to assist in making yield decisions
maintain the accurate inventory linked with GSC through weekly entry of group pickup for current month and next two months
The Ability to provide reservations and Front Desk Staff, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters
provide Conference Service Manager of any Special Attention, VIP information

Job Responsibility

As a member of the Commercial Division, the Group and Reservation Specialist works for both Four Seasons Hotel Kyoto and across disciplines to deliver an exceptional experience
The Ability to process all group in system
The Ability to communicate all group activity
The Ability to run daily reports
The Ability to provide Accounting with each groups’ rooming list
The Ability to communicate all group activity to Director of Revenue Management
The Ability to provide reservations and Front Desk Staff
The ability to answer phone inquiries
The ability to handle reservations
The ability to handle guest complaints

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Reservations Manager

In this position, you will manage a team of Sales and Communications Agents that...

Location

United States of America , Boston

Salary:

85763.00 - 94786.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred
Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards
Able to provide unwavering customer service, strong personal presentation
Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS
Must be able to work all shifts including AM, PM, weekends and holidays
Fluent in English
Legal work authorization for employment in the United States required
Continuous sitting for majority of the shift

Job Responsibility

Manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house
Lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests
With the Commercial team, achieve sales targets, maximize efficiencies to optimize revenue opportunities and serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales
As a technical expert ensure the fulfilment of various brand partnership programs, distribution activities and lead a variety of financial / PCI tasks with the Finance department

What we offer

FREE Medical and Dental insurance for you and your eligible dependents
Career growth opportunities both within Four Seasons Hotel Boston and worldwide
Experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Complimentary meals at our employee cafeteria
401k participation with company matching program
Complimentary Life insurance
Vacation & Paid Sick Time Off

Fulltime

Senior Advanced Analyst - Digital & AI Products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

India , Bangalore

Salary:

1960000.00 - 2800000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

6+ years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
Strong expertise in Python, SQL, A/B testing platforms and best practices
Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc
Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy)
Data engineering foundations, including ability to work with data engineering teams on pipeline design, metric computation jobs, data model changes, and maintaining reliable end-to-end metric systems
Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices
Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement
Experience designing and building metrics, from conception to building prototypes with data pipelines

Job Responsibility

Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions
Drive day to day product analytics and build scalable analytical solutions
Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience
Owning the product analytics roadmap, prioritization & delivery of solutions in the Contact Center Product space
Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines
Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness
Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows
Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations
Translate insights into strategic recommendations for senior leaders
shape product priorities through data

Fulltime

Venue Manager

We are seeking an experienced, passionate and highly organised Venue Manager to ...

Location

United Kingdom , London

Salary:

38000.00 - 40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as an Assistant Venue Manager, Venue Manager or Event Manager within live music, entertainment or hospitality
Strong understanding of live events and venue operations
Experience working with promoters, agents, artists and touring parties
Demonstrable success delivering high-profile and high-value events
Excellent leadership, communication and organisational skills
Strong administrative and financial management abilities
Experience with ticketing systems and venue software
Excellent customer service and relationship-building skills
Ability to remain calm and professional under pressure
Commitment to equality, diversity and inclusion

Job Responsibility

Manage the successful delivery of all events from pre-production through to settlement
Advance shows with promoters, production teams and touring parties
Oversee venue operations including front of house, box office, cloakroom, bars and security
Support and manage venue staff and external contractors
Ensure excellent customer service standards and resolve guest issues professionally
Brief and debrief staff teams for events
Maintain high presentation standards across all venue spaces
Complete event settlements, financial reconciliation and reporting
Handle venue enquiries, bookings, site visits and diary management
Work closely with ISH Venues and internal teams to maximise space utilisation and profitability

What we offer

20 days annual leave plus bank holidays, increasing with service up to 25 days
Christmas shutdown period
Pension scheme (currently SAUL)
Company-sponsored health cash plan after probation
Interest-free annual travel card loan after probation
£3 meal allowance per shift
Time off in lieu for overtime worked

Fulltime

Front Office Agent

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in luxury hotels with quality standards’ knowledge
Good proficiency in using hotel management softwares and MS Office
Bachelor’s degree in hospitality management or foreign languages is highly preferred
Advanced level of English and Italian
French confidence is a plus
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Available for shifts during the weekends, holidays and nights in rotation
Legal right to work in Italy

Job Responsibility

Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

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Advanced Agent - Guest Communications

Job Description

Job Responsibility

Requirements

What we offer

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