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Adv Customer Service Support Snr Manager

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Social Value Portal Ltd

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job Responsibility:

  • Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Resolve technical questions regarding the use of and troubleshooting for our Electronic Support Services
  • Act as a primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
  • Translate departmental goals into performance objectives for each team member
  • Measure departmental and individual performance against plan
  • Routinely coach first line managers to maximize performance
  • Prepare and communicate employee performance appraisals on a regular basis
  • Jointly implement an employee development plan for each team member
  • Ensure the proper utilization of resources
  • Provide justification for additional resource requests
  • Maintain a budget for each individual project
  • Be totally committed to the delivery of outstanding support and service to customers

Requirements:

Career Level - M3

What we offer:
  • Competitive benefits based on parity and consistency
  • Flexible medical, life insurance, and retirement options
  • Volunteer programs

Additional Information:

Job Posted:
January 26, 2026

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