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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Responsibility:
Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
Resolve post-sales non-technical customer inquiries via phone and electronic means
Resolve technical questions regarding the use of and troubleshooting for our Electronic Support Services
Act as a primary point of contact for customers
Facilitate customer relationships with Support
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Translate departmental goals into performance objectives for each team member
Measure departmental and individual performance against plan
Routinely coach first line managers to maximize performance
Prepare and communicate employee performance appraisals on a regular basis
Jointly implement an employee development plan for each team member
Ensure the proper utilization of resources
Provide justification for additional resource requests
Maintain a budget for each individual project
Be totally committed to the delivery of outstanding support and service to customers
Requirements:
Career Level - M3
What we offer:
Competitive benefits based on parity and consistency
Flexible medical, life insurance, and retirement options