Adult Social Care Client Systems Trainer

• Deliver social care System-related training and use various teaching methods to suit individual learners
• Assess individual training needs during training events to ensure tailored delivery
• Create documents, forms, correspondence and other training and learning materials as required
• Collect, enter, process and analyse information and compile reports using systems
• Quality check documents, materials and recommendations
• Design and review training programmes and modules
• Organise and develop/obtain training procedure manuals, guides and course materials
• Offer specific training programmes to help workers maintain or improve job skills
• Attend meetings and seminars to obtain information for use in training programmes, or to inform management of ICT training programmes
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, instructors or customer representatives
• Stay up to date with the latest developments in training
• Research new technologies and methodologies in workplace learning and present this research
• Foster close relationships with operational teams in Adult Social Care to understand their processes and reflect in the training courses we provide.

• Level 2 qualification in English & Mathematics
• Relevant experience within this service area, with evidence of appropriate specialist knowledge
• Previous experience in teaching groups of individuals
• Understanding of Adult Social Care and the services provided
• Experience of using social care IT systems such LAS and ContrOCC
• Supporting improvements within the service area through recommending improvements in procedures/processes
• Previous involvement within a quality or continuous improvement programme, as part of service delivery
• Implement and deliver a defined programme/range of activities within a specified timescale
• Ability to assess, monitor and review individual learners and/or programmes to identify and improve their effectiveness
• Logical and systematic approach to tasks with close attention to detail.

Access to/use of a vehicle is desirable.

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events
• flexible and agile working arrangements
• discounts on various Cafés, restaurants, shops
• auto enrolment onto our generous Pension Scheme
• opportunity to gain membership to Costco
• discounted gym memberships
• travel discounts with Arriva.