Adorn Bar & Restaurant Operations Manager - PM Job at Four Seasons (Chicago)

Job Description

We are seeking an experienced and passionate Adorn Bar & Restaurant Operations Manager - PM to lead a bar program reflective of innovation, passion and sense of place in the heart of the Gold Coast of Chicago. We are assembling a talented leadership group within our re-imagination of Adorn Bar & Restaurant and this role is key to our ambitions. The ideal candidate will bring a deep understanding of classic and contemporary cocktails, a seasoned palate and respect for world class service and hospitality. This leader will work closely with our Head Bartender, GM and Restaurant Chef to build a best-in-class bar and lounge program - both in product and service - while mentoring a talented team and delivering exceptional guest experiences. If you thrive in fast-paced, high-touch environments, and are driven by teamwork, creativity, and great service—this is your stage.

Job Responsibility

Coordinate the sourcing of wine, beers and spirits to include working with Purchasing to create requisition policies and procedures
Build wine list, beverage menus, and after dinner drink menus
Oversee the profitability of Adorn’s beverage program (inclusive of managing inventory of spirits, beers and non-alcoholic beverages)
Develop sommelier(s) and train in organizing wine, updating lists/menus
Manage and restock wine inventory as per the outlined master cellar and list
Support the operational team during service as needed in the capacity of manager or sommelier
Assist in building training materials
create beverage service policies and procedures
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Be knowledgeable and savvy in operating systems used in the operation (procurement system, scheduling and payroll, table management/reservations system, forecasting/budgeting/inventory taking etc.)
Create weekly beverage reports to track sales
analyze wine lists and bar menus for opportunities in costing and sales
manage the beverage portion of the P&Ls for outlet
Conduct monthly inventory along with the help of sommelier(s), head bartender and Purchasing
Maintain appropriate COGS on all beverage items

Requirements

Excellent personal presentation and interpersonal skills
Previous experience leading a bar program
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Requires ability to operate computer equipment and other food & beverage computer systems
Requires the ability to operate and utilize culinary production equipment and tools
Ability to read, write, and speak English
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Must be able to obtain any required food handling or sanitation certifications required by local or state agencies

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you elevate your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

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Adorn Bar & Restaurant Operations Manager - PM

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