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Vodafone Logo Vodafone · IT - Software Development

Adoption & Change Management Lead

United Kingdom, London · Job Posted May 16, 2026
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Job Description

We are seeking a highly experienced Adoption & Change Management Lead to shape how Vodafone employees globally experience, adopt, and derive value from the Digital Employee Experience (DEX) portfolio. This role sits within the Office IT Strategy, Design & Architecture function and is accountable for ensuring that digital workplace investments—particularly AI-enabled and Microsoft-centric capabilities—translate into sustained behavioural change, measurable productivity improvement, and higher employee engagement. The role operates at global scale, influencing markets, senior leaders, and cross-functional teams. It balances strategic ownership of adoption frameworks and standards with hands-on leadership of global adoption initiatives. The individual in this role acts as the design authority for adoption and change, ensuring consistency, clarity, and employee-centricity across all Office IT communications and enablement activities.

Job Responsibility

  • Define and own adoption and change management frameworks, methodologies, and standards for the Vodafone Digital Workplace
  • Design, deliver, and continuously improve global adoption initiatives in collaboration with local market and business adoption hubs
  • Establish adoption success metrics and reporting models, tracking sustained usage and behavioural change over time
  • Act as a design authority for adoption and change, ensuring consistency of content, messaging, and information architecture across Office IT channels and initiatives
  • Influence Office IT portfolio decisions through data-driven change insights, advocating for employee experience excellence
  • Translate strategic roadmaps into scalable, repeatable adoption playbooks that support global rollout and local relevance

Requirements

  • Experienced change and adoption leader with a proven track record of delivering enterprise-level change in large, multinational organisations
  • Skilled in designing adoption-led growth strategies and enabling behavioural change across diverse, global audiences
  • Confident using data, insights, and storytelling to influence both technical and non-technical stakeholders, including senior leadership
  • Experienced in Digital Employee Experience (DEX), employee journey design, and modern digital workplace platforms
  • Knowledgeable in Microsoft 365, Copilot, GenAI, and evergreen cloud services
  • Comfortable working across strategy, design, architecture, and product teams using agile or iterative delivery approaches
  • Professionally qualified in change management (for example, Prosci, ADKAR, or equivalent)

What we offer

  • The opportunity to shape the global Digital Employee Experience for one of the world's leading technology and connectivity organisations
  • Exposure to senior stakeholders across markets, with the ability to influence strategic decisions at scale
  • A collaborative, inclusive environment that values innovation, learning, and continuous improvement
  • The chance to work at the forefront of AI-enabled digital workplace transformation
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