Admitting Supervisor Job at The University of Kansas Health System (Kansas City)

Job Description

Supervises Inpatient/ Outpatient admission / registration policies and practices throughout the health system. Supervises the employee workflow and performance. Provides direction and leadership to front line staff and assures staff productivity, quality and customer service are monitored and meet the departmental standards. Works in collaboration with multiple departments throughout the health system. Supports and adheres to the University of Kansas Health System's Code of Ethics and Business Standards.

Job Responsibility

Provide relief coverage in planned or emergent absences of other supervisors, all shifts when requested
Provide relief coverage in emergent absences of employees, all shifts, when requested
Interpret policies and procedures to employees, patients and visitors
Review time off requests for employees with decisions made to insure adequate staff coverage
Provide initial and ongoing training of employees
See that new employees are oriented to department and shift policies and procedures and that all employees in appropriate classifications are cross-trained to provide relief for absenteeism
Analyze individual job performance and review expectations with employees
Review work content for quality and productivity
provide counseling as needed to help employees formulate plans for improvement
Maintain written documentation of all counseling sessions
Evaluate employees as required by personnel guidelines
Submit drafts to Manager prior to sending to personnel
Communicate and coordinate with Emergency Room staff in the admission of patients and assist with registration problems as needed
Serve as Liaison between the patient and family members and other health system personnel
Keep abreast of administrative policies, department procedures, interface procedures of other departments: third party coverage, forms and requirements
Advice Manager of personnel activities and problems, complaints from patient/public, liaison activities and other information as it is received or situations develop
Supervises staff to assure accuracy of demographic and insurance information
Monitors documentation of information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number
Responsible for coordinating all inpatient registrations in a timely manner
Work in collaboration with Patient Placement for timely admission of patients
Supervises bedside admission on patients who are direct admits to the unit
Coordinate staff going to the patient’s room to obtain signatures and complete admission process
Monitors all WQs for registration
Assures staff are working accounts on a consistent basis
Reviews reports and looks for trending and need for education/ training
Works closely with nursing staff, physicians, admitting staff and the finance department
Insure that computer downtime procedures are followed per established guidelines
Problems should be documented as they occur and brought to the attention of the Manager
Make periodic check of equipment to determine needs for repair and see that employees have adequate supplies to work with
Perform related assignments as required by the Director, Assistant Director, Manager and other administrative representatives
Keep manager informed of VIP admissions, unusual admissions or patient activity
Monitor waiting rooms in Admitting and Outpatient areas to assure patients are registered timely and receiving the necessary care required while they are waiting for their admission / procedure
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

High School Graduate or GED
3 or more years of experience in admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
2 or more years of experience in customer service

Nice to have

Associates Degree in a related field of study from an accredited college or university
1 or more years of experience in Epic

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Admitting Supervisor

Job Description

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