This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Admissions Team Lead is responsible for managing a team of 7–10 Admissions Counselors, ensuring they achieve their enrollment goals, and maintaining the overall operations and culture of the admissions department. This includes managing the team funnel, conducting regular pipeline reviews, sharing new information, and holding team members accountable.
Job Responsibility:
Directly manage a team of 7–10 Admissions Counselors, providing coaching and support
Encourage teamwork and foster a collaborative positive culture
Act as both a coach and manager, assisting with day-to-day operations
Oversee and support the counselors in managing their pipelines and ensuring accurate record-keeping
Conduct regular pipeline reviews to monitor progress
Monitor counselors' performance
Engage with individual admission counselors to ensure they meet their personal daily, weekly and cohort goals
Learn and master operational aspects of the admissions department
Report to management on lead quality, volume, and any trends affecting their team
Recommend strategies for operational improvements
Ensure new information, processes, and updates are communicated effectively
Act as both coach and manager, Score 2-3 intro calls weekly/AC and provide constructive feedback
Develop methods to motivate the team
Professionally develop Admissions Counselors through weekly 1-1 sessions
Work with the Director and Trainer to onboard new counselors
Recommend additional training, improvement plans, or disciplinary actions
Mentor and coach counselors for skill development and potential promotion
Delegate responsibilities fairly and lead by example
Requirements:
Extensive experience in admissions recruitment or high-volume student-facing sales environments
Prior leadership/management experience with direct-reports
Demonstrated ability to coach teams toward performance goals
Strong verbal and written communication skills
High emotional intelligence and ability to navigate interpersonal dynamics
Strong analytical and reporting skills
Nice to have:
Experience in a startup or rapidly scaling environment
Experience delivering presentations or representing a department externally
Background in training, facilitation, or curriculum support