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We’re looking for an Admissions Team Lead II — someone who is first and foremost a strong people manager, with deep admissions or sales experience. This role supports a team of Admissions Counselors and, when needed, a Team Lead. You set the tone on the floor, provide stability, and help maintain a positive, high-accountability culture. You’re someone who can coach, develop, and motivate a team while keeping performance and pacing on track. The Team Lead II maintains high visibility on the admissions floor, provides real-time feedback to leadership, and represents the department across office events, cross-functional meetings, and visitor interactions.
Job Responsibility:
Lead and develop a team of Admissions Counselors through clear coaching, support, and performance oversight
Support or oversee a Team Lead when needed, especially newer leads who may need extra guidance
Build a positive, high-accountability culture where counselors feel supported and clear on expectations
Oversee counselor pipelines, ensuring accurate record-keeping, workflow efficiency, and progress toward enrollment goals
Conduct regular pipeline reviews, identify performance trends, and provide tailored coaching across communication, follow-up, and conversion skills
Maintain strong visibility on the floor — counselors trust you and come to you for guidance
Flag workflow friction points, morale issues, or operational gaps early so leadership can act quickly
Track and relay updates on cross-functional initiatives that impact admissions
Represent the admissions department during presentations, office events, trainings, and visitor interactions
Support professional development through weekly 1:1s, collaboration with the Trainer, and contributions to onboarding and training curriculum
Identify opportunities for additional training, improvement plans, or corrective action when needed
Requirements:
Extensive experience in admissions recruitment or high-volume student-facing sales environments
Prior leadership/management experience with direct-reports
Demonstrated ability to coach teams toward performance goals
Strong verbal and written communication skills
High emotional intelligence and ability to navigate interpersonal dynamics
Strong analytical and reporting skills
Nice to have:
Experience in a startup or rapidly scaling environment
Experience delivering presentations or representing a department externally
Background in training, facilitation, or curriculum support