Admissions Supervisor

• Carry out patient registration and all associated duties alongside the admissions team
• Accurately collect and input patient details into hospital systems
• Collect and record cash payments from patients
• Verify insurance details prior to admission or treatment
• Provide a professional, friendly, and patient-centred service at all times
• Oversee patient flow from reception and attendance areas to nursing departments
• Ensure admissions are prioritised according to clinical and operational requirements
• Support the team in registering patients within agreed service level agreements (SLAs)
• Assist in resolving issues that may delay or impact patient flow
• Work as part of the bookings team, supporting the scheduling of patients into appropriate clinics and services
• Engage directly with consultant suites to confirm appointments and resolve scheduling issues
• Escalate and collaborate with the bookings and scheduling lead on any issues identified within the bookings process
• Ensure clear communication and coordination between admissions, bookings, and clinical departments
• Ensure all cash payments are collected and reconciled in line with hospital policies
• Verify all patient insurance details to ensure appropriate cover prior to admission or treatment
• Engage with the Finance team on insurance verification queries, ensuring accuracy and timely resolution
• Act as the first point of escalation for staff encountering difficulties with cash or claim collection
• Liaise with Finance to address unresolved collection or insurance verification issues
• Review weekly cash collection and insurance verification reports with team members and address any shortfalls
• Escalate recurring or significant non-collection or insurance issues to the Administration Operations Manager
• Supervise the daily running of the admissions desk, ensuring high levels of service delivery
• Support staff with time management, workload prioritisation, and performance improvement
• Manage staff rosters, attendance, and absences
• Coach, mentor, and develop team members to enhance skills and service quality
• Lead by example by demonstrating high standards of accuracy, professionalism, and patient care
• Build strong relationships with nursing services, consultant suites, and other hospital departments to support effective patient flow and scheduling
• Act as a key point of contact for operational issues impacting admissions, bookings, or financial processes
• Attend monthly team lead meetings to review performance and share updates
• Provide regular updates and work closely with the Administration Operations Manager and the bookings and scheduling lead

• Minimum of 2 years’ experience in hospital admissions, patient services, or a similar healthcare administration role
• Strong understanding of admissions processes, patient registration, scheduling, insurance verification, and cash handling
• Proven ability to work in a fast-paced and patient-focused environment
• Previous supervisory or people management experience is desirable

Previous supervisory or people management experience