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We are looking for an experienced Operations Specialist to join our team on a Contract to permanent employment basis in Suwanee, Georgia. In this role, you will provide essential administrative and operational support to ensure smooth day-to-day functions. The ideal candidate will excel in managing executive-level tasks, coordinating projects, and maintaining accurate documentation while ensuring confidentiality and efficiency.
Job Responsibility:
Review, process, and track student applications using the SLATE CRM system
Maintain accurate and confidential student records, entering and updating data in SLATE
Communicate professionally with prospective students, applicants, families, and campus partners via email, phone, and in-person
Generate and analyze reports in SLATE to support recruitment and admissions strategies
Assist in the evaluation and resolution of application status questions, missing documentation, and eligibility issues
Support admissions events, campus visits, information sessions, and virtual programming
Collaborate with admissions counselors, IT, and other university departments to optimize SLATE workflows and troubleshoot issues
Stay current on SLATE updates and best practices
participate in training as needed
Contribute to continuous process improvements within the admissions team
Requirements:
Associate’s or bachelor’s degree preferred
At least 1 year of experience in university admissions or student services, with direct experience using SLATE CRM required
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to handle sensitive and confidential information appropriately
Proficiency in Microsoft Office Suite and comfort learning new technology tools
Customer service orientation and ability to work collaboratively in a team environment
What we offer:
medical, vision, dental, and life and disability insurance