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We are seeking an energetic and motivated Admissions Representative to join a growing higher education team. This role is much more than a call center position—you will be helping prospective students take the next step toward achieving their educational and career goals. As the first point of contact for prospective students, you will build meaningful relationships, guide individuals through the enrollment process, and provide ongoing support through their first weeks of classes. Your ability to connect with people and inspire confidence can have a lasting impact on someone's future.
Job Responsibility
Engage with prospective students who have expressed interest in educational programs
Conduct meaningful phone conversations to understand student goals and help determine the best path forward
Guide students through the admissions and enrollment process, including applications, transcripts, and class registration
Maintain consistent communication and follow-up with prospective students
Support students through the beginning of their academic journey before transitioning them to an Academic Advisor
Manage daily outreach activities, follow-up tasks, and student communications
Accurately document interactions and updates within Salesforce and other internal systems
Ensure all assigned tasks and student inquiries are completed in a timely manner
Requirements
Previous experience in customer service, outbound calling, admissions, sales, collections, banking, retail management, or other relationship-focused roles
Strong communication and conversational skills
Comfortable spending much of the day on the phone and communicating via text and email
Ability to navigate multiple systems and learn new technology quickly
Experience with Salesforce and Microsoft Office is preferred