Admissions Processor Job at Robert Half (Salisbury)

Job Responsibility

Processes and enters into the Student Database Management System all applicant information, including applications, transcripts, test scores and correspondence, for new, readmit, transfer, MBA, and international students seeking undergraduate admission, ensuring its accuracy
Ensures the System is maintained, and all records are complete, accurate, and up to date
Makes data corrections and updates to applicant information in the System
Responds to inquiries by email, telephone or in person and investigates/resolves problems related to transactions handled by the department
Answers inbound and outbound communications, run reports, schedules visitors for tours and information sessions, greets daily visitors, answers basic admissions related questions, filing, and collaborates on recruitment team projects
Ensures excellent customer service is delivered to all guests, over the phone, by email and face-to-face
Resolves internal requests for adjustments on applications
Conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and University policies and regulations
Counsels prospective applicants on the admissions process and opportunities at the College
Maintains a secure and confidential environment for student records and other data
Organizes his or her workload to ensure all deadlines are met, and schedules work assignments in priority or date-received order
Evaluates student transcripts and/or records
Communicates effectively, both orally and in writing
Analyzes and solves problems
Uses computers and related software applications
Maintains attention to detail
Initiate readmission clearances for readmit students
Prepare letters of acceptance and follow-up for prospective students
Enter all basic demographical data into the computer relevant to prospective students
Initiate weekly computer printouts to appropriate administrators
Perform Administrative Assistant duties as needed
Perform all other duties as assigned

Requirements

Bachelor's degree is required
Computer skills including, but not limited to Microsoft Office Suite
Data Entry experience
Experience using student information systems such as Jenzabar, Banner, Banner Document Management, Customer Relationship Management or Recruiter is preferred
Professional writing and communication skills
Experience working in student services or admissions in a higher education environment
Knowledge of admission rules and regulations, FERPA, and College policies
Two (2) years of experience entering data, reviewing documents, and providing customer service preferred in higher education
Demonstrated computer skills including accurate keyboarding skills and competent knowledge of Microsoft Office software (Word, Excel, and Outlook) and other tools, office equipment, and resources
Experience providing customer service via email, phone, and in-person
Knowledge of or ability to learn Jenzabar and other recruitment student information systems
Excellent interpersonal and communication skills, written and verbal including a customer service orientation and demonstrated ability to work well with a wide range of personalities
Experience entering high volumes of data with accuracy
Good organizational skills, attention to detail, and flexibility
Proven ability to perform various tasks simultaneously with consistently high accuracy while dealing with the public in a high volume, high stress environment and have a consistent positive temperament with continuous public interaction
Ability to coordinate and implement assignments in order to meet deadlines
Ability to provide high-level customer service under stressful situations
Ability to interact with a diverse group of individuals of varied ages, abilities/disabilities, racial, ethnic, and cultural backgrounds
Ability to review, analyze, formulate, and follow through with assignments
Ability to maintain confidentiality of work-related information and materials
Ability to establish and maintain effective work relationships
Ability to work in a fast-paced and high-volume department involving contact with prospective students, parents, and other constituents regarding the admissions process
Ability to maintain the privacy of confidential student information and files
Some overtime work is required during peak periods to manage the workload
Evening and weekend work is required
Valid Driver's License

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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