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Admissions Manager

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Robert Half

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Location:
United States , Boston, Jamaica Plain

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Category:

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Contract Type:
Not provided

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Salary:

65000.00 - 80000.00 USD / Year

Job Description:

The Admissions Manager is responsible for ensuring an excellent experience for prospective and current families throughout the admissions process, helping to maximize conversion of leads and support student retention. This role manages communications from inquiry through enrollment, oversees re-enrollment and withdrawal processes, and ensures accurate data management to support strategic planning.

Job Responsibility:

  • Deliver a personalized and timely admissions journey for each family, maintaining professionalism and warmth in all communications
  • Respond to inquiries within 24 hours during the working week
  • Build rapport, listen actively, and tailor information to family needs
  • Conduct engaging individual and group tours and events (e.g., open houses, admissions fairs)
  • Guide families through the steps from inquiry to enrollment, ensuring a smooth handoff to orientation and the school start
  • Re-engage unresponsive leads appropriately and maintain the waiting list
  • Manage required documentation, forms, and admissions materials in line with policies and regulations
  • Present key aspects of the school’s value proposition, offerings, and unique partnerships throughout admissions discussions
  • Ensure all interactions reflect the school’s values, promises, and tone
  • Support re-enrollment processes and partner with others to identify and mitigate risks around student withdrawals
  • Execute clear and efficient re-enrollment steps, coordinating with other school functions as needed
  • Foster strong ongoing relationships with families as part of retention efforts
  • Maintain accurate and compliant data in the CRM (Salesforce preferred), ensuring timely updates on lead status, documentation, and reporting
  • Uphold group standards and local policies for admissions and data management
  • Share admissions insights and best practices with colleagues
  • Help foster a “whole school” approach to admissions and support a positive, collaborative team culture

Requirements:

  • Strong skill set in sales or luxury service and customer-facing environments
  • CRM experience (Salesforce ideal)
  • ability to learn and adapt to new systems
  • Excellent written, verbal, and interpersonal communication skills
  • Highly organized with attention to detail and effective time management
  • Analytical mindset, able to track admissions KPIs and improve processes
  • Personable, culturally aware, resilient, flexible, and team-oriented
  • Passion for education and community-building
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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