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The Admissions Manager is responsible for ensuring an excellent experience for prospective and current families throughout the admissions process, helping to maximize conversion of leads and support student retention. This role manages communications from inquiry through enrollment, oversees re-enrollment and withdrawal processes, and ensures accurate data management to support strategic planning.
Job Responsibility:
Deliver a personalized and timely admissions journey for each family, maintaining professionalism and warmth in all communications
Respond to inquiries within 24 hours during the working week
Build rapport, listen actively, and tailor information to family needs
Conduct engaging individual and group tours and events (e.g., open houses, admissions fairs)
Guide families through the steps from inquiry to enrollment, ensuring a smooth handoff to orientation and the school start
Re-engage unresponsive leads appropriately and maintain the waiting list
Manage required documentation, forms, and admissions materials in line with policies and regulations
Present key aspects of the school’s value proposition, offerings, and unique partnerships throughout admissions discussions
Ensure all interactions reflect the school’s values, promises, and tone
Support re-enrollment processes and partner with others to identify and mitigate risks around student withdrawals
Execute clear and efficient re-enrollment steps, coordinating with other school functions as needed
Foster strong ongoing relationships with families as part of retention efforts
Maintain accurate and compliant data in the CRM (Salesforce preferred), ensuring timely updates on lead status, documentation, and reporting
Uphold group standards and local policies for admissions and data management
Share admissions insights and best practices with colleagues
Help foster a “whole school” approach to admissions and support a positive, collaborative team culture
Requirements:
Strong skill set in sales or luxury service and customer-facing environments
CRM experience (Salesforce ideal)
ability to learn and adapt to new systems
Excellent written, verbal, and interpersonal communication skills
Highly organized with attention to detail and effective time management
Analytical mindset, able to track admissions KPIs and improve processes
Personable, culturally aware, resilient, flexible, and team-oriented
Passion for education and community-building
What we offer:
medical, vision, dental, and life and disability insurance