Admissions Coordinator Job at HammondCare (Waratah)

Job Description

The Admissions Coordinator will work with a small, dedicated team alongside the Regional Admissions Coordination. The role will work with internal and external stakeholders to facilitate a streamlined and timely process to assist in understanding resident needs, goals, and preferences and admission to services which best meet our residents needs. In partnership with the Service Managers, this will require the Admissions Coordinator to network externally to HammondCare ensuring that HammondCare’s services are well known in the community, liaising with local GP’s, home care services (including HammondCare’s Home Care Services), hospitals and other potential client sources to ensure a sales pipeline of referrals are being made and that a waitlist is maintained.

Job Responsibility

Articulates HammondCare’s differentiated services to prospective residents and their representatives, communicating clearly the services and benefits HammondCare offers
Ensure that applicants / representatives understand the costs associated with moving into residential aged care, and the different payment options that are available to them
Provide all necessary information to the Residential Managers to ensure the best possible decision can be made with respect to admission of new residents
Follow streamlined and timely processes in order to understand resident needs, goals and preferences and admit them to a HammondCare service which best meet their needs
Establish effective communication with prospective residents and their representatives
Establish effective relationships within the local team
Promotion and establishing close relationships, regular networking with other HammondCare services and external related organisations in local clinical and social networks to facilitate clear referral pathways
Participate within a continuous quality improvement team environment
Review occupancy levels and maintain targeted occupancy rates by actively managing the waiting list
Understand the financial implications vacancies and meeting occupancy targets
Manage enquiries and telephone calls for services within the area
Ensure prospective residents and their representative are given a tour and explanation of HammondCare’s Philosophy of Care and profiling process
Establish general suitability for the prospective resident
If suitable, liaise with Residential Home Manager to complete the Care Planning Assessment Tool (CPAT)
Ensure all pre-admission documentation is signed and returned, in timely manner
Actively manage service waiting lists by maintaining and nurturing relationships with networks and residents on waitlists, providing regular updates throughout the sales funnel to service admission
Establish client agreements where residents and their representative clearly understand services and associated financial costs prior to admission
Update and maintain Salesforce and waitlists on an ongoing basis
Daily monitoring and weekly reporting of occupancy
Conducting Quarterly surveys with our residents
Data Entry
Filing

Requirements

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
At least 3 year’s demonstrated experience in a busy administration role
Experience working in a sales capacity
Excellent communication skills, both written and oral
The ability to engage with external stakeholders and develop relationships to better promote HammondCare
Ability to work independently and as part of a team
Empathy, compassion and patience with the ability to build rapport and trust
Financial acumen
Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident agreements – desirable
Experience working in the aged care section - desirable
Salesforce experience - desirable

Nice to have

Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident agreements
Experience working in the aged care section
Salesforce experience

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

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Admissions Coordinator

Job Description

Job Responsibility

Requirements

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What we offer

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