Admissions Coordinator, HammondCare

HammondCare

Location:
Australia, Wahroonga

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Admissions Coordinator will work with internal and external stakeholders to facilitate a streamlined and timely process to assist in understanding resident needs, goals, and preferences and admission to services which best meet their needs. The role involves networking externally to promote HammondCare’s services, managing enquiries, and maintaining a waitlist. It includes tasks such as managing occupancy levels, liaising with stakeholders, and ensuring accurate documentation, while promoting HammondCare’s Philosophy of Care.

Job Responsibility:

Establish effective communication with prospective residents and their representatives
Establish effective relationships within the local team
Promotion and establishing close relationships, regular networking with other HammondCare services and external related organisations in local clinical and social networks to facilitate clear referral pathways
Participate within a continuous quality improvement team environment
Review occupancy levels and maintain targeted occupancy rates by actively managing the waiting list
Understand the financial implications of vacancies and meeting occupancy targets
Manage enquiries and telephone calls for services within the area
Ensure prospective residents and their representative are given a tour and explanation of HammondCare’s Philosophy of Care and profiling process
Establish general suitability for the prospective resident. If suitable, liaise with Residential Home Manager to complete the Care Planning Assessment Tool (CPAT)
Ensure all pre-admission documentation is signed and returned, in a timely manner
Actively manage service waiting lists by maintaining and nurturing relationships with networks and residents on waitlists, providing regular updates throughout the sales funnel to service admission
Establish client agreements where residents and their representative clearly understand services and associated financial costs prior to admission
Update and maintain Salesforce and waitlists on an ongoing basis
Daily monitoring and weekly reporting of occupancy

Requirements:

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
At least 3 year’s demonstrated experience in a busy administration role
Experience working in a sales capacity
Excellent communication skills, both written and oral
The ability to engage with external stakeholders and develop relationships to better promote HammondCare
Ability to work independently and as part of a team
Empathy and patience
Driver’s licence and ability to travel to network with potential referrers
Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident agreements - desirable
Financial acumen desirable
Salesforce experience desirable

Nice to have:

Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident agreements
Financial acumen
Salesforce experience

What we offer:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Additional Information:

Job Posted:
May 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Admissions Coordinator