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As an Admissions Coordinator for a certified Great Place to Work, is responsible for the support of the admissions department as well as providing campus with front desk support with particular focus on customer service and the prospective/enrolled student entrance process. Assists with routine clerical, office and data entry tasks. Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the school.
Job Responsibility
Supports admissions department with projects/tasks as needed
Facilitates and ensures timely customer service for current and potential students
Connects with prospective and/or enrolled students to assist with scheduling appointments, scheduling/conducting campus tours, entering leads, documenting collection, and scheduling information sessions and reminders, as needed
Assists in the resolution of student and prospective student inquiries, questions and/or problems
refers to appropriate person as needed
Maintains record keeping and digital filing systems
Deals discreetly with large amounts of sensitive, confidential information concerning students, staff and campus affairs
Tracks current and/or prospective student data/information, develops, prepares and submits reports and student files as needed
May assist with virtual, on-campus, and off-campus admissions events, and/or other special projects as assigned
Requirements
Two to three year's prior experience as front desk receptionist, administrative assistant or equivalent in an academic or business office environment required
Experience with MS Office
Experience with data entry and multi-line phone aptitude
Experience with reception and telephone techniques