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Admissions Concierge

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Sun Health

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Location:
United States , Sun City West

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

21.50 - 23.74 USD / Hour
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Job Description:

Provides admissions coordination, referral management, and sales support across Sun Health communities. Ensures a seamless admissions process, strong customer experience, and support of census growth.

Job Responsibility:

  • Monitor, track, and review referrals for completeness, payer requirements, and risk
  • Coordinate with clinical teams for admission review and approvals
  • Verify insurance, demographics, and required documentation
  • Conduct pre-admission outreach and ensure readiness for move-in
  • Communicate referral status and escalate concerns as needed
  • Weekend rotation support for all admissions and referral coordination
  • Complete all pre-admission documentation and EMR entries
  • Ensure compliance with state regulations and internal policies
  • Respond to inquiries via phone, email, and in person
  • Deliver high-quality service to residents, families, and referral partners
  • Serve as a liaison between families, clinical teams, and leadership
  • Support a smooth and positive admissions experience
  • Conduct tours and support walk-ins and weekend inquiries
  • Assist with prospect follow-up and outreach events
  • Contribute to and engage in occupancy and growth initiatives
  • Coordinate room readiness with internal teams
  • Participate in IDT meetings and interdisciplinary collaboration
  • Support alignment in admissions and resident care
  • Provide coverage across communities as needed
  • Maintain consistency in admissions and tour processes
  • Participate in rotating 7-day schedules
  • Support additional projects and other duties as assigned

Requirements:

  • High school diploma or equivalent required
  • additional education or coursework in marketing, business, or a related field preferred
  • Experience in admissions, sales, marketing, or a related field required
  • Experience in healthcare, senior living, or a related setting preferred
  • Experience supporting sales activities, such as outreach, presentations, or customer engagement, is preferred
  • Familiarity with budgeting, sales processes, or public speaking preferred
  • Ability to travel locally as needed
  • reliable transportation required
  • Ability to meet applicable background check and clearance requirements, including obtaining a Level 1 Fingerprint Clearance Card if required by state regulations

Nice to have:

  • Knowledge of senior living, including skilled nursing, assisted living, and memory support environments
  • Commitment to continuous learning and staying current with industry trends, services, and programs
  • Creative thinking and problem-solving skills, with the ability to contribute innovative ideas and improvements
  • Proficiency with Microsoft Office or similar productivity tools
  • Ability to learn and navigate electronic systems, including EMR platforms and other business software
What we offer:
  • Comprehensive health benefits (Medical, Dental & Vision)
  • 401k with immediate vesting and up to 4% employer match
  • Tuition Reimbursement
  • Exclusive discounts through The Employee Network
  • Access to the Employee Association, supporting team members in need

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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