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International School of Bergamo Logo International School of Bergamo · Education

Admissions Advisor

United Kingdom, London Employment contract · Job Posted May 30, 2026
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Job Description

We are looking for highly skilled Admissions Advisors to join our dynamic admissions team. You will be a key point of contact for prospective families that are located all over the world - in the UK and across Europe, but also the Middle East and across South East Asia; guiding them through the admissions process with a personalised and professional approach. This is not just an administrative role – it is strategic and sales driven position requiring strong relationship building skills, a data driven mindset, and the ability to convert high-quality leads into enrolled students. You will develop an in–depth understanding of the King’s InterHigh offer and will work closely with the Education Team.

Job Responsibility

  • Lead conversion and Relationship Management
  • Act as a trusted advisor, helping families make informed decisions about their child’s education
  • Conduct high quality consultation calls, listening carefully to prospective students’ needs and providing tailored recommendations
  • Follow up with prospective families via phone, Messenger, WhatsApp and live chat to nurture relationships and maximise conversion rates
  • Overcome objections and address concerns to ensure families feel confident in their decision to enrol
  • Maintain accurate records of all interactions in the CRM system, ensuring every lead is properly tracked and followed up
  • Maintain regular contact with leads until they make a final decision, offering support and addressing concerns
  • Manage and prioritise leads effectively, ensuring high-potential families receive timely follow ups ensuring no opportunities are missed
  • Achieve and exceed personal and team targets for enrolments and conversion rates, actively contributing to the school’s growth
  • Provide expert advice on our curriculum and understand how to convey the timetable options available clearly and concisely to prospective families
  • Offer guidance on transitioning between year groups, including key points of change
  • Understand and explain how online education differs from traditional schooling, including flexibility, personalised learning and teacher support
  • Provide accurate information about our extra-curricular activities, clubs and student engagement opportunities
  • Explain our SEN support options including how we accommodate students with different learning needs, available learning support and accessibility considerations
  • Understand and be able to articulate that the UK Curriculum is available across multiple time zones
  • Meet QA Standards and continuously develop skills to provide an outstanding customer experience
  • Ensure all comms are accurate, professional, informative, and aligned with our school values

Requirements

  • Experience in sales, admissions or customer service role, ideally within education, recruitment or a similar environment
  • Proven ability to convert enquiries to sales while maintaining a high standard of customer service
  • Excellent communication and persuasion skills, demonstrating confidence in addressing concerns and closing sales
  • Highly organised and able to multitask, managing multiple leads at different stages of the admissions journey
  • In depth knowledge of UK education system, including KS 2-5, A levels and IB desirable
  • Understanding of SEN provisions and how different learning needs can be accommodated online school setting – training provided
  • Awareness of key student transition points such as moving from primary to secondary, subject options at A level etc
  • Knowledge of extracurricular activities and student engagement opportunities, and how these contribute to well-rounded education
  • Tech savvy, comfortable using CRM systems, email and online communication tools
  • Team player, willing to collaborate and share knowledge to improve overall team performance
  • Self-motivated and results driven

Nice to have

  • Experience in an education admissions role
  • Knowledge of online learning and digital education trends
  • Familiarity with international student admissions processes
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