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Join an incredible team as a Administrator, Handling a major retail account in a fast-paced, high-volume environment. This Administrator role plays a key part in supporting operations by ensuring clear, professional communication and delivering quality admin support to help coordinate transport needs.
Job Responsibility:
Enter store delivery details into database
First point of contact for all incoming contact
Ensure correct details of bookings into the freight management system
Raise purchase orders as required
Assist with any driver pay queries
Provide POD’s to stakeholders as required
Review and reconcile all jobs for prior week to adhere with company timeframes
Ensure all documentation is available for each delivery
Update freight management system with correct delivery details
Collate and arrange all returned paperwork
Compile and complete the weekly reports
Ensure all drivers run sheets have been returned
Checking of drivers run sheets
Data entry of drivers run sheets
Electronically filing of drivers run sheets
Complete document filing and archiving as required
Compliance with all relevant company policies and procedures
Ensure multi skilling of other staff members to ensure levels of holiday and absenteeism coverage
Administration support for operations team where necessary
Prepare weekly and KPI reports
Ad hoc administration duties as required
Requirements:
Previous experience in Customer Service Administration in a fast-paced high-volume moving environment
Customer Service expertise
Administrator expertise
Strong customer service orientation
Attention to detail
Effective time management & self-discipline
Strong Computer literacy
Strong numerical & literacy skills
Problem solving ability
Ability to create solutions for customers, creditors and subcontractors
Ability to ask for help if required
Co-operative team player
Ability to promote & facilitate organizational change
Displays a high level of confidentiality at all times
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