Administrator Job at Great Western Hospitals NHS Foundation Trust (Swindon)

Job Description

The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. The individual will be expected to work independently as well as part of the team with the appropriate policies and procedures for the service.

Job Responsibility

Welcome patients and visitors into the department and ensure they receive the best experience in the department
Work from Ward/department reception being the focal point of contact for patients and visitors as well as colleagues
Answering the telephone, dealing with queries, transferring calls and taking messages when needed
To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded as per Trust policy
Undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow

Requirements

Educated to GCSE level in English and Maths or overseas equivalent grade D or above
RSA or equivalent is Typing
ECDL or equivalent
Recent experience in customer focused environment
In-depth IT and Admin skills
Working knowledge of data protection and confidentiality
Working to tight deadlines and managing conflicting priorities
Working knowledge of data protection and confidentiality
Knowledge of Medical Terminology
To have previously work in a medical, health or social care environment
Keyboard skills and an aptitude to use IT systems
Good telephone manner
Ability to multitask and deal with nonroutine situations

Nice to have

RSA or equivalent is Typing
ECDL or equivalent
Working knowledge of data protection and confidentiality
Knowledge of Medical Terminology
To have previously work in a medical, health or social care environment

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Administrator

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