Administrator

• Manage the reception area, ensuring it is clean, presentable, and secure (including visitor log and patient check-in)
• Act as the positive first point of contact for Opcare, greeting and welcoming all patients and visitors in a helpful and friendly manner
• Book in patients promptly and schedule further appointments as needed
• Make, change, and monitor appointments in line with priority and KPIs
• escalate capacity or breach risks to the appropriate Manager
• Receive and make telephone calls to patients and healthcare professionals
• Respond to emails professionally via Opcare reception mailboxes
• Use initiative and logic to answer minor patient enquiries
• Handle patient and confidential information in line with Data Security policies
• Identify and escalate issues, propose solutions, and support efficient departmental operations
• Work collaboratively with the wider team to communicate changes and resolve problems
• Ensure compliance with ISO and internal quality systems
• Support the team in delivering a high-quality service to patients
• Process Orthotic/Prosthetic referrals (patient/supply/ward) via email or e-referral on REHAPP / NHS Systems
• Accurately add new patient details to REHAPP / NHS Systems
• Monitor patient referral status in line with RTT pathways
• close referrals and escalate issues to clinicians and/or management
• Perform additional administrative tasks as required (e.g., scanning notes, writing letters, sending information)
• Support external clinic administration (e.g., schools) including referrals, queries, and appointments
• Book interpreters, patient transport and complete travel expense forms for patients when appropriate
• Book and manage shipping (TNT, Royal Mail, UPS)

• Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines
• Strong written and verbal communication skills, including a professional telephone manner and effective people skills
• High attention to detail and accuracy in all tasks
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook
• computer literate across general systems and willing to learn new in-house systems
• Able to use own initiative while also being a collaborative and supportive team player
• Positive, proactive, and helpful attitude at all times
• Comfortable handling confidential information and adhering to data security protocols

Experience in a healthcare environment/service

• Competitive salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay
• Recognition schemes
• Continuing professional development