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Our client is a dynamic, Australian-owned national organisation that prides itself on delivering exceptional service. Operating in a fast-paced environment, they are looking for a well-organised and efficient full-time Administrator to join their high-performing, successful team. The Role In this fast-paced position, you will be the central hub connecting clients and field/service teams. Your daily responsibilities will include: Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs. Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations. System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials. Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records.
Job Responsibility
Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs
Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations
System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials
Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records
Requirements
Proven Experience: Prior experience in a Service Administration, Operations, or Service Coordination role
Tech Savvy: Confidence using the Microsoft Office Suite and experience adapting to internal database systems
Soft Skills: Strong communication and interpersonal skills with a deeply customer-centric focus
Mindset: A 'can-do' attitude, excellent problem-solving skills, and the ability to think on your feet
Team Player: A passion for delivering excellent outcomes and a willingness to go above and beyond in a collaborative environment