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Administrator

United Kingdom, Nottingham Employment contract 25760.00 - 27476.00 GBP / Year · Job Posted July 03, 2026
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Job Description

The Bladder and Bowel Service is a dynamic and developing facility where an enthusiastic team of specialist nurses provide education, advice, support and clinical care for patients across and health and social care settings within Nottingham City. We are looking for an experienced, passionate, motivated and conscientious person to join this established team and provide administrative support. You will be working to support the Bladder and Bowel Specialist nurses with comprehensive administrative tasks and be a main point of contact and coordination for the clinicians and patients using the service; an excellent telephone manner is essential. In addition, you will have responsibility for coordinating prescriptions for continence products and arranging appointments for patients. You will need to demonstrate excellent interpersonal and communication skills. This is a busy service, and you must be able to prioritise tasks and manage time effectively; you must also be able to work flexibly within the team ensuring cover during the service hours. Experience of using Systm One would be beneficial. Confidence in managing own workload in a timely and effective way, whilst dealing with patients / carers in a caring and professional manner is essential.

Job Responsibility

  • Provide full clerical/ administrative support to the Adult Bladder and Bowel Specialist Service
  • Have a good working knowledge and experience of Microsoft Office
  • Have accurate keyboard skills and diligence when using SystmOne
  • Be responsible for answering and fielding telephone calls
  • Accurately collate and input data and produce statistics
  • Maintain diaries, make appointments, arrange meetings
  • Take accurate minutes/ notes of meetings
  • Undertake general office procedures
  • Implement and update office systems/procedures
  • Provide full administration support for the recruitment process
  • Work effectively as part of a team to provide cover
  • Accurately record and maintain systems for staff sickness, absence, and annual leave
  • Order stock and non-stock equipment
  • Be client-driven on behalf of the service
  • Maintain strict confidentiality
  • Plan / organise work using own initiative
  • Undertake any additional duties as appropriate

Requirements

  • Good working knowledge of Microsoft Office to include Outlook/ Word, Access and Excel
  • Experience of effectively using Systm One
  • Proven administrative experience
  • Experience of dealing with sensitive/ confidential information
  • Excellent communication skills and customer service experience with a variety of people
  • Experience in managing own workload to meet deadlines where appropriate
  • Understanding of confidentiality/ Data Protection
  • Excellent communication skills both written and verbal
  • Minute taking skills
  • Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills
  • Ability to work effectively & reliably as part of a team
  • Ability to use initiative, problem solving and decision-making skills
  • Adaptable to change within the workplace
  • Demonstrates a positive and can do attitude with a willingness to learn & develop

Nice to have

  • ECDL/MOST qualification
  • Customer Service Skills

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