Administrator

• provide administrative support to the clinical team
• Management of reception and general administrative support
• ensure delivery of an excellent front of house reception/telephone service
• assist with meet and greet/liaise on the telephone as the first point of face to face contact for service users, families and visitors processing referrals, booking appointments and liaising with service users throughout the working day
• deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately
• use the Clinical Database System in detail
• assist in administrative duties under direction from the Administration Manager within the provision of team requirements
• undertake relevant duties as requested by Management

• Educated to GSCE level A-C in English and Mathematics
• RSA/OCR 1 or equivalent in typing/word processing standard
• experience of working in a busy office environment with the ability to multi-task and the ability to work to processes and set deadlines
• experience of working in a customer service environment
• Previous NHS secretarial/administrative experience/knowledge of hospital administration procedures
• Willingness to undertake training
• Experience of working in a team
• experience of working in a busy office environment with the ability to multi-task
• ability to work to processes and set deadlines
• Excellent communication skills
• articulate, legible and meaningful and able to adjust communication style and content to the audience
• Attention to detail and accuracy
• Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate
• adaptable and flexible in approach to working practice
• ability to use own initiative
• ability to work under pressure
• able to develop, establish and maintain positive relationships with others both internal and external to the organisation
• Good IT skills
• willingness to undertake further training as required

• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
• RSA/OCR I Typing/Word Processing standard
• Ability to deal with stressful situations and clients
• Fire Warden trained or willing to work towards if required by area of service
• First Aid trained or willing to work towards if required by area of service
• Proof Reading trained or willing to work towards
• Knowledge of mental health services
• Knowledge of hospital administration systems
• Knowledge of medical terminology

One day remote when fully trained