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Administrator

United Kingdom, Gateshead Employment contract 25000.00 GBP / Year · Job Posted August 08, 2025
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Job Description

We're recruiting for an Administrator to join a well-established global business in Team Valley, Gateshead. This is a varied and rewarding role where you'll play a key part in supporting the sales team, managing customer enquiries, maintaining CRM data, and ensuring smooth administrative processes across the commercial function.

Job Responsibility

  • Manage the centralised inbox to ensure efficient response rates, handling email and telephone enquiries promptly
  • Support the department by answering inbound calls and addressing pricing and account queries
  • Create new accounts and update existing account details such as invoicing addresses and primary contacts, via internal system
  • Issue and gain approval for credit notes
  • Maintain accurate customer and account data, including regular updates, de-duplication, and data cleansing activities
  • Provide basic user support for CRM (Dynamics 365), including day-to-day queries, troubleshooting, and user training on best practices
  • Assist with CRM system configuration tasks such as updating fields, forms, views, and work-flows under guidance
  • Run and distribute routine reports and dashboards to support commercial and customer service activities
  • General administration support to a busy team

Requirements

  • Experience in Administration is essential, be it general admin, sales admin or similar customer support/admin role
  • Familiarity with Dynamics 365 CRM (preferred)
  • Excellent communication skills (Teams, phone, and email)
  • Strong IT skills: confident with Office 365 and CRM systems
  • Organised, self-motivated, and a quick learner with strong attention to detail
  • A collaborative team player who isn't afraid to take initiative
  • A positive attitude and desire to continuously improve processes
  • Commitment to quality, health & safety, and company standards

What we offer

  • 25 Days Annual Leave + 8 Bank Holidays
  • Pension: 6% employer / 2% employee
  • Life Assurance
  • Health Cash Plan
  • Share Incentive Plan
  • Cycle to Work Scheme
  • Holiday Purchase Scheme
  • Long-Service Holiday Rewards
  • Discounts to Local Attractions

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