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Our client is a global provider of specialised energy solutions. We operate one of the largest street-lighting contracting businesses in the UK, with a strong presence across the Midlands and the North West. We work closely with our clients to understand their needs and deliver customer-focused products and services. We're currently looking for an Administrator to join our Highways Lighting team based in Stoke. In this role, you'll be responsible for carrying out a range of administrative tasks while delivering excellent service to our customers. You'll support the preparation and management of documentation, ensure effective scheduling of work to meet both customer and company timescales, and maintain accurate records. You'll liaise with a variety of customers and build strong working relationships with colleagues across Highways Lighting and the wider business. This position gives you the chance to influence how we work, contributing to ongoing improvements as we continue to refine our processes.
Job Responsibility:
Carry out a range of administrative tasks while delivering excellent service to our customers
Support the preparation and management of documentation
Ensure effective scheduling of work to meet both customer and company timescales
Maintain accurate records
Liaise with a variety of customers and build strong working relationships with colleagues across Highways Lighting and the wider business
Contribute to ongoing improvements as we continue to refine our processes
Requirements:
Proven experience in customer service or administration
A genuine desire to support and meet the needs of customers
A proactive mindset, with the ability to actively seek out, understand, and respond to information
The ability to tackle problems logically, taking responsibility for resolving issues and seeing them through to completion
Strong oral communication, interpersonal, and influencing skills, with a confident and diplomatic approach when working with colleagues, customers, and other stakeholders
Excellent organisational skills, with the ability to prioritise and manage your own workload to meet team requirements
The ability to work under pressure, make sound decisions, and meet tight deadlines
Strong numerical and analytical skills, with the ability to interpret data and present information clearly and logically
Solid working knowledge of PC-based systems, and the ability to adapt quickly to system or process changes
Nice to have:
An understanding of the Highways Lighting business
A general appreciation of the distribution network
A relevant business qualification, or you're currently working towards one (e.g. NVQ Level 2 in Business Administration, Customer Service, or an equivalent)