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We have an exciting opportunity for a full-time administration assistant to join our team in Stoke-on-Trent. The successful applicant will join an enthusiastic and busy team. They will support the end-to-end service delivery requirements for our patients, including speedy and accurate response to referral and appointment management, order processing, answering patient telephone calls and the support of clinicians within the service. As well as this the role holder will have other administration duties, ensuring accuracy of information and maintenance of department systems and processes.
Job Responsibility
Manage the reception area, ensuring it is clean, presentable, and secure
Act as the positive first point of contact for Opcare
Make, change, and monitor appointments in line with priority and KPIs
Receive and make telephone calls to patients and healthcare professionals
Respond to emails professionally via Opcare reception mailboxes
Use initiative and logic to answer minor patient enquiries
Oversee patient and confidential information in line with Data Security policies
Support the team in delivering a high-quality service to patients
Referral management, accurately adding new patient details to systems and processing referral status in line with defined pathways