Administrator

• Answer incoming calls and direct calls to appropriate team members
• Provide telephone support to customers and resolve queries
• Log service calls and follow up with relevant departments
• Manage emails and follow up on jobs
• Support site team support phoneline
• Communicate schedule changes to sites
• Contact sites when staff cannot gain access
• Act as first point of contact between customers and service operations
• Record fault reports and schedule engineer visits
• Track service logs and ensure completion
• Dispatch engineers with clear communication
• Carry out daily administrative tasks including data entry and reports
• Use industry systems daily
• Pack and post goods as required
• Maintain organized parts areas and stock control
• Maintain accurate records of customer interactions

• Strong communication and customer service skills
• Confident telephone manner and ability to manage multiple tasks
• Basic IT skills including Microsoft Office and industry systems (training provided)
• Previous experience in a support, logistics, or coordination role is desirable
• A positive attitude and a willingness to represent the operations team

Previous experience in a support, logistics, or coordination role

Training provided