This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across the UK. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We’re seeking a highly organised and professional Administrator to support the effective delivery of services and client communications. The role requires strong administrative skills, excellent customer service, and the ability to liaise confidently with residents, supervisors, operatives, and clients including Housing Associations and Local Authorities. The successful candidate will ensure that repair works are managed efficiently, records are maintained accurately.
Job Responsibility:
Respond promptly to residents/clients' calls regarding repair works and effectively address queries
Resolve minor complaints at the first point of contact wherever possible
Maintain and action emails received through contract mailboxes
Diary management of appointments, including PDA usage for operatives
Supervisors to be made aware when emergencies are passed to OOH
Liaising with external parties to provide progress information
Utilise company systems to process orders and prepare invoices for clients
Respond to payment-related queries from subcontractors and clients in a timely and professional manner
Order equipment and materials necessary for operatives to complete assigned tasks
Maintain and log variation requests and monitor
Review supervisory and trade reports to determine required actions for repair resolution
Maintenance of contract registers and documents, including scaffold register
Back up to other roles within the division, covering any absences to ensure versatility
Adhere to company policies, procedures, initiatives and work instructions
Requirements:
Previous experience in a similar role – ideally within customer service in social housing, repairs and maintenance
Skilled at identifying and resolving problems effectively
Able to understand and anticipate customer needs
Capable of prioritising tasks efficiently to meet deadlines
Excellent verbal and written communication skills
Meticulous attention to detail
Collaborative team player
IT literate with experience using job management systems and Microsoft Office
Understanding of Service Level Agreement
Excellent work ethic
Treating others with respect
What we offer:
25 days’ annual leave + bank holidays
Up to £2,000 colleague referral fee
Long-service awards at key milestones
Perkbox – discounts on coffee, cinema, travel and wellbeing
1 paid volunteer day each year
Ongoing training, support and progression, Axis promotes from within