CrawlJobs Logo
Forterro Logo Forterro · IT - Administration

Administrator, Service Operations

Morocco, Casablanca Employment contract · Job Posted January 05, 2026
Apply Position
Job Link Share

Job Description

Workforce Management acts as the business partner for our worldwide Professional Services organization and is responsible for workforce planning, analysis, and project staffing. It is the key contact for all matters related to the allocation of resources to projects. Through optimal allocation of resources, high responsiveness to ever-changing priorities, and effective reporting combined with goal-oriented advice, we contribute to the success of our organization and act as a trusted business partner to the management team.

Job Responsibility

  • Manage capacity and allocate consultants to projects
  • Respond quickly to new resource requests from internal customers and keep statuses updated in PSA
  • Achieve fast resolution by identifying and scheduling the right resource using the skills database, available data, and collaboration with colleagues
  • Work closely with management stakeholders to assign consultants to projects
  • Stay aligned with Business Leads, Service Operations Managers, and Project Managers by communicating regularly, attending calls, and monitoring scope changes and priorities
  • Collect and update new project plans from Project Managers as needed and keep system data accurate
  • Help the team achieve utilization goals by ensuring resources are fully engaged and identifying work to fill gaps
  • Use available reports to measure utilization and escalate to your manager if resources cannot be fully utilized
  • Track, monitor, and optimize utilization across the consultant community
  • Review and monitor overhead activities including PTO, training, administrative time, and bench time
  • Work cross-functionally with peers in other Lines of Business to support resource requests
  • Collect relevant facts for escalations in case of conflicts and communicate to your manager
  • Partner with managers to support career progression for consultants, including allocation to prescribed training or job shadowing
  • Follow Workforce Management processes and recommend improvements when opportunities arise

Requirements

  • Bachelor’s degree
  • 3–6 years of experience in Consulting, Project Management, or ideally Workforce Management
  • fluent in English
  • proficient in MS Office (especially Excel)
  • experience with Certinia PS Cloud is an advantage
  • strong customer service and problem-solving skills
  • accuracy with data
  • ability to learn quickly
  • thrive in a fast-paced environment
  • manage multiple tasks effectively
  • work collaboratively with peers
  • understand business priorities
  • make sound decisions
  • solid grasp of consulting fundamentals in a software environment

Nice to have

Polish or Swedish language skills

Forterro - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Administrator, Service Operations

8 matching positions

Fleet Operations Administrator

We’re looking for a Fleet Operations Administrator to support the effective mana...
Location
Location
United Kingdom , Rochester
Salary
Salary:
26811.20 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience within fleet operations, logistics, or a similar environment
  • Knowledge of vehicle maintenance, leasing, insurance, or compliance processes
  • Strong organisational skills with the ability to manage multiple priorities
  • Excellent communication and stakeholder management skills
  • Ability to analyse data and identify trends or issues
  • Experience working with operational systems and Microsoft Office tools
  • A proactive and solutions‑focused mindset
  • Confidence supporting both internal teams and external suppliers
Job Responsibility
Job Responsibility
  • Supporting the day‑to‑day management of the CitySprint fleet, including owned and hired vehicles
  • Managing Penalty Charge Notice (PCN) processes, ensuring accurate records and cost control
  • Monitoring vehicle maintenance, MOTs, repairs, and supplier performance
  • Supporting damage processes and liaising with repair centres to manage costs effectively
  • Maintaining accurate fleet data across systems (e.g. MID, Prohire, telematics platforms)
  • Assisting with insurance administration and claims handling processes
  • Supporting service centres, couriers, and operational teams with fleet-related queries
  • Monitoring telematics data and supporting driver behaviour and compliance initiatives
  • Contributing to fleet reporting, highlighting trends, risks, and cost-saving opportunities
  • Supporting compliance requirements, including FORS standards and audit preparation
What we offer
What we offer
  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family‑friendly days for key life moments, plus death in service cover
  • Fulltime
Read More
Arrow Right

Service Operations Manager

Our team is seeking a Service Operations Manager to lead day-to-day branch opera...
Location
Location
United States , Wausau
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in operations, service coordination, team leadership, or a related function
  • Associate's or Bachelor's degree in Business Administration or a similar field is preferred
  • Previous customer service experience is preferred, ideally in a fast-paced service environment
  • Demonstrated ability to lead teams, guide performance, and support employee development
  • Strong decision-making, prioritization, and problem-solving skills in a high-volume setting
  • Proficiency with computers and business systems
  • experience with ServiceTitan is helpful but not required
  • Excellent written, verbal, and organizational skills with strong attention to detail
  • Positive, self-motivated approach with the ability to collaborate effectively across teams
Job Responsibility
Job Responsibility
  • Oversee daily service operations to ensure efficiency and strong performance
  • Coordinate and dispatch technicians to scheduled service calls
  • Communicate updates on job status, scheduling changes, and customer needs
  • Provide excellent customer service through clear, timely communication
  • Assist with incoming calls and service inquiries
  • Receive, organize, and manage parts and equipment inventory
  • Ensure technicians have the tools and materials needed to succeed
  • Maintain a clean, safe, and organized warehouse and office environment
  • Support process improvements to enhance operational efficiency
  • Help develop team members and identify growth opportunities
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training
  • Access to top jobs and competitive compensation
  • Fulltime
Read More
Arrow Right

Senior Services Operations Administrator

Optimizely is seeking a Professional Services Operations Administrator to join o...
Location
Location
Bangladesh , Dhaka
Salary
Salary:
Not provided
optimizely.com Logo
Optimizely
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in the Professional Services industry, preferably within a SaaS or technology organization
  • Strong working knowledge of PS lifecycle concepts: project delivery, resource management, utilization tracking, capacity planning, revenue recognition, and delivery governance
  • Experience in a PS operations, business systems, project management, or delivery management role with direct responsibility for tooling, data, or reporting
  • 2+ years of Salesforce experience supporting post-sales, services, or operational workflows
  • Experience supporting or administering at least one PSA, project management, or professional services platform (see list of recognized platforms below)
  • Experience with middleware or integration platforms (e.g., Workato, Zapier, Boomi, MuleSoft, Make, or similar iPaaS tools)
  • Demonstrated ability to work independently, manage competing priorities, and drive outcomes with minimal supervision
  • Hands-on Kantata (formerly Mavenlink) administration or certified Kantata System Administrator credential
  • ClickUp workspace administration experience, including automations, custom fields, and integrations
  • Project Management Professional (PMP), CAPM, or Prince2 certification
Job Responsibility
Job Responsibility
  • Own the day-to-day administration, configuration, and optimization of Professional Services Automation (PSA) and project management platforms used across the CX organization
  • Manage user access, permissions, workflows, templates, and system configurations in alignment with governance standards
  • Ensure accurate data flow and alignment between PSA platforms, CRM (Salesforce), finance systems, and other CX tools to support resourcing, utilization, forecasting, and reporting
  • Support and maintain middleware and integration applications (e.g., Workato, Zapier, Boomi, MuleSoft, or similar iPaaS tools) used to automate workflows and synchronize data across systems
  • Troubleshoot integration issues, identify root causes, and partner with technical teams to resolve data discrepancies or workflow failures
  • Take ownership of CX system enhancements — including AI-assisted workflows — from intake through implementation, testing, and validation
  • Independently run and maintain standard utilization, capacity, and services performance data and financial processes on a monthly, quarterly, and annual basis
  • Respond to ad-hoc reporting and data analysis requests, delivering accurate outputs without constant oversight
  • Perform routine data quality checks across systems and integrations
  • identify discrepancies and resolve issues to maintain system reliability
What we offer
What we offer
  • Best-in-class compensation plans
  • Two annual festival bonuses
  • Recognition and rewards programs
  • Vacations days
  • Annual Work/Service Anniversary Leave
  • Parental leave (both maternity and paternity)
  • Health insurance
  • Reproductive benefits for both parents
  • Volunteering opportunities to make a difference
  • Chance to work alongside our incredible global team
  • Fulltime
Read More
Arrow Right

Expert Service Operations

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
sita.aero Logo
SITA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support
  • Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS
  • Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC
  • Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet
  • Excellent problem-solving skills and the ability to troubleshoot complex network issues
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment
  • At least one of relevant certifications such as CCNP, CCIE, JNCIP
  • Paloatlo Professional Network Security Professional is a must
Job Responsibility
Job Responsibility
  • Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems
  • Monitor network performance and ensure high availability and reliability of network systems
  • Configure and maintain network devices such as routers, switches, firewalls, and load balancers
  • Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats
  • Collaborate with other IT teams to design and implement network solutions that meet business requirements
  • Perform network upgrades and patches to ensure the latest security and performance enhancements are in place
  • Document network configurations, processes, and procedures for future reference and compliance purposes
  • Provide technical guidance and mentorship to junior network engineers and support staff
What we offer
What we offer
  • Flex Week: Work from home up to 2 days/week (depending on your team's needs)
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Access to world-class platforms and programs including LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford
  • Competitive Benefits
  • Fulltime
Read More
Arrow Right

HR Operations Administrator

We’re excited to offer an opportunity for a motivated and dynamic individual to ...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary qualifications in HR or a related fields
  • Prior experience working on HRIS such as Workday is desirable
  • Proven administrative skills and solid attention to detail
  • Ability to maintain confidentiality and discretion
  • Ability to work in a fast-paced and busy environment
  • Previous experience providing support to an HR team in a complex environment is highly desired
  • Solid experience in Microsoft Word, Excel, and Outlook
  • Experience in Microsoft Teams, Adobe Sign, and/or Workday is highly desired
  • Ability to work autonomously
  • Able to balance multiple tasks based on priorities
Job Responsibility
Job Responsibility
  • Prepare all employment-related contracts, letters, and new employee documentation
  • Manage the HR Operations mailing Inbox within SLAs
  • Coordinate the approval and distribution of employment-related contracts, letters, and new documentation within SLAs
  • Collaborate with the Talent Acquisition and Payroll teams to ensure new employees are properly set up on our HRIS and Payroll system
  • Manage employment job changes, such as promotions, secondments, and workplace flexibility agreements, and update them via HR Tracker
  • Oversee employee terminations and ensure a well-managed off-boarding process
  • Ensure the accuracy and integrity of employee data in HRIS, including regular data matching checks between Workday and the Payroll system ADP
  • Liaise with People Leaders regarding onboarding, offboarding, and employee data management
  • Serve as a subject matter expert in the HRIS, assisting with queries from all Business Units related to reporting and process guidance
  • Support the HR Business Partnering team and the wider HR team as needed
  • Fulltime
Read More
Arrow Right

Hr Operations Administrator

We’re excited to offer an opportunity for a motivated and dynamic individual to ...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary qualifications in HR or a related fields
  • Prior experience working on HRIS such as Workday is desirable
  • Proven administrative skills and solid attention to detail
  • Ability to maintain confidentiality and discretion
  • Ability to work in a fast-paced and busy environment
  • Previous experience providing support to an HR team in a complex environment is highly desired
  • Solid experience in Microsoft Word, Excel, and Outlook
  • Experience in Microsoft Teams, Adobe Sign, and/or Workday is highly desired
  • Ability to work autonomously
  • Able to balance multiple tasks based on priorities
Job Responsibility
Job Responsibility
  • Prepare all employment-related contracts, letters, and new employee documentation
  • Manage the HR Operations mailing Inbox within SLAs
  • Coordinate the approval and distribution of employment-related contracts, letters, and new documentation within SLAs
  • Collaborate with the Talent Acquisition and Payroll teams to ensure new employees are properly set up on our HRIS and Payroll system
  • Manage employment job changes, such as promotions, secondments, and workplace flexibility agreements, and update them via HR Tracker
  • Oversee employee terminations and ensure a well-managed off-boarding process
  • Ensure the accuracy and integrity of employee data in HRIS, including regular data matching checks between Workday and the Payroll system ADP
  • Liaise with People Leaders regarding onboarding, offboarding, and employee data management
  • Serve as a subject matter expert in the HRIS, assisting with queries from all Business Units related to reporting and process guidance
  • Support the HR Business Partnering team and the wider HR team as needed
  • Fulltime
Read More
Arrow Right

Operations Administrator Apprentice

As an Operations Administrator Apprentice, you'll work alongside experienced col...
Location
Location
United Kingdom , Southampton
Salary
Salary:
18000.00 - 19000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Keen to learn and develop new skills
  • Organised and able to manage their time effectively
  • Friendly and professional when communicating with others
  • Comfortable using computers and technology
  • Reliable, positive and willing to take initiative
  • Able to work as part of a team
  • GCSE English and Maths at Grade 4/C or above (or equivalent) are desirable
  • No previous experience is required
Job Responsibility
Job Responsibility
  • Supporting the Operations team with day-to-day administration
  • Scheduling appointments and maintaining records
  • Assisting with fleet compliance and maintenance administration
  • Raising purchase orders and processing invoices
  • Communicating with customers, suppliers and contractors
  • Updating business documents and procedures
  • Supporting operational projects and improvement initiatives
  • Helping maintain accurate records and compliance documentation
What we offer
What we offer
  • A Level 3 Business Administrator Apprenticeship qualification
  • A competitive salary
  • Hands-on experience within a successful business
  • Support from experienced mentors and colleagues
  • Opportunities to develop professional and technical skills
  • A structured learning programme with dedicated training time
  • Fulltime
Read More
Arrow Right

Service Administrator

We are looking for a Service Administrator to support the Industrial Service Dep...
Location
Location
United States , Youngstown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service, call center support, or service administration within a fast-paced business environment.
  • Ability to handle inbound customer calls and service requests while maintaining accuracy and professionalism.
  • Strong organizational skills with the ability to manage schedules, service details, and multiple priorities at once.
  • High attention to detail and consistent follow-through in documenting information and completing assignments.
  • Clear written and verbal communication skills for working with customers, technicians, vendors, and internal teams.
  • Comfort using business systems for order entry, service tracking, reporting, and customer communication.
  • Ability to work collaboratively with cross-functional teams and support overall department success.
  • Willingness to learn service processes, product-related information, and new administrative procedures as needed.
Job Responsibility
Job Responsibility
  • Manage incoming service inquiries, gather complete job details, and ensure customers receive prompt and attentive support.
  • Record customer interactions, service updates, and job-related information accurately within the company's service management system.
  • Coordinate with service technicians and sales teams to provide administrative and technical support needed to move service work forward.
  • Keep the Service Manager informed of daily activity, developing issues, and notable service trends affecting operations.
  • Prepare the field service team for upcoming assignments by confirming job readiness, required materials, and scheduling details.
  • Build efficient technician schedules by aligning job assignments with location, timing, and appropriate skill sets.
  • Review preventative maintenance agreements, confirm service timing and parts needs, and arrange upcoming work several weeks in advance.
  • Develop repair quotes by evaluating follow-up service needs, securing vendor pricing, confirming parts availability, and communicating timelines to customers.
  • Maintain regular communication with customers regarding service dates, work status, parts updates, and opportunities for additional services or maintenance programs.
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right