Administrator / Receptionist Job at Via (Redbridge)

Job Description

This is an exciting opportunity to join a fast-paced and growing organisation. We're looking for an Administrator / Receptionist to join Redbridge Quits Smoking, our specialist stop smoking service based in central Ilford. This permanent, part-time role is central to helping residents access timely, welcoming and high-quality support. You will provide a professional first point of contact and keep the team's referral, communication, appointment and administrative systems running effectively.

Job Responsibility

Providing a warm and professional first point of contact by telephone, email, text message and in person, taking accurate messages and responding sensitively to clients, partners and other professionals
Processing referrals and maintaining accurate, timely records on QuitManager and other approved systems like Pharmoutcomes, including duplicate checks, referral allocation support, shared inbox management and appointment administration
Supporting client communications, recontacts, feedback activity, meeting administration, minute-taking and routine administrative data-quality checks
Supporting nicotine replacement therapy (NRT) postage, stock documentation, stationery and resource management, petty cash, receipts and invoice processes in line with local procedures
Supporting team in stock control of NRT and Vapes, maintaining daily stock sheets, monthly stock checks and facilitating in ordering NRT products
maintaining strict confidentiality, information governance and safeguarding standards, and recognising when clinical, safeguarding or urgent matters must be escalated to the appropriate colleague

Requirements

Compassionate, organised and accurate, with strong communication and IT skills, the ability to manage competing priorities and the confidence to remain calm under pressure
Experience in administration, reception, customer service, health or social care, or services supporting people with a range of needs would be valuable
Should be comfortable handling sensitive information, working as part of a multidisciplinary team and using digital case-management systems

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