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We are seeking a dynamic candidate to support operations within the EDI environment in the healthcare industry. The role involves monitoring, investigating, and resolving issues within the Cencora production multi-platform Electronic Data Interchange (EDI) environment. The candidate will be responsible for communicating with external trading partners and internal stakeholders to drive issue resolution and process improvement. This role requires a commitment to adhere to a 24x7 roster, including early mornings, days, nights, and weekends as per a rotating shift schedule.
Job Responsibility:
Provide production support, analyze, and resolve common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues
Work closely with business users and partners for the resolution of production issues
Monitor transactional activity within the Cencora multi-platform/multi-environment EDI system
Work with service providers to ensure business-critical EDI transactions are received, sent, and delivered, and SLAs are met
Use standardized tools, SOPs, and rule sets to ensure service delivery, provide optimal communications, and record analytical information needed for the continuous improvement cycle
Develop and optimize business processes in support of partner onboarding and other EDI organizational tools
Support other Cencora EDI teams with both day-to-day issues and project activities
Requirements:
4+ years of experience in B2B integration, implementation, and support experience utilizing EDI products
Strong experience with IBM Sterling Integrator or Axway B2B Interchange
Experience with handling most EDI formats is a must, including ANSI X12 and EDIFACT
Knowledge and experience troubleshooting SAP IDOC data-related issues
Experience in developing, implementing, and supporting business flows within EDI
Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience
Understanding of ANSI X12 EDI standards and knowledge of EDI Integration
Understanding of production support, support structure, ticketing tools like ServiceNow, shared mailbox support, SLAs
Understanding inter-connection of applications (Enterprise Application integration) in a production environment
Experience in analyzing, reporting transaction failures, file delivery failure Issues
Good communication, reasoning, and analytical skills
Understanding of EDI transactions, ITX mapping knowledge, B2b Integration, business process analysis/development
Knowledge of IBM Sterling B2B Integrator Dashboard and different sections inside the tool to handle Production Support scenarios
Experience with Axway B2BI, Lightwell B2B Framework
Experience with Oracle database
Experience with SQL Developer
Nice to have:
Prior experience using Axway to support data exchange is preferred