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Drive the success of energy efficiency programs by serving as the first point of contact for customers eager to reduce energy use and costs. In this dynamic role, you’ll manage customer interactions across multiple channels: phone, web, and tracking systems—ensuring a seamless experience from inquiry to implementation. You’ll play a key part in program delivery by handling lead processing, supporting rebate and reporting activities, and providing essential administrative support for residential, commercial, and industrial initiatives. Your work will directly contribute to advancing sustainability and helping customers achieve their energy goals.
Job Responsibility:
Drive the success of energy efficiency programs by serving as the first point of contact for customers eager to reduce energy use and costs
Manage customer interactions across multiple channels: phone, web, and tracking systems
Handle lead processing, supporting rebate and reporting activities
Provide essential administrative support for residential, commercial, and industrial initiatives
Work directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements
Work directly with contractors to provide customer information for energy efficiency services
Utilize various company systems to verify customer data and set customers up with appropriate services
Provide program guidance to customers and contractors seeking to participate in energy efficiency programs
Represent Eversource in a professional manner while providing written and verbal communication to customers and stakeholders
Support Energy Efficiency Consultants with various assignments related to program implementation and tracking
Requirements:
Associates degree in business, marketing or the equivalent work experience
Five (5) plus years related experience required
Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization and flexibility to change
Strong written and oral communication skills
Strong working knowledge of Microsoft Excel, Word and Power
Ability to review general technical and detailed program information and communicate to customers and third-party contractors