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Administrator, Energy Efficiency Programs

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EVERSOURCE

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Location:
United States , East Berlin

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Category:

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Contract Type:
Not provided

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Salary:

64800.00 - 72000.00 USD / Year

Job Description:

Drive the success of energy efficiency programs by serving as the first point of contact for customers eager to reduce energy use and costs. In this dynamic role, you’ll manage customer interactions across multiple channels: phone, web, and tracking systems—ensuring a seamless experience from inquiry to implementation. You’ll play a key part in program delivery by handling lead processing, supporting rebate and reporting activities, and providing essential administrative support for residential, commercial, and industrial initiatives. Your work will directly contribute to advancing sustainability and helping customers achieve their energy goals.

Job Responsibility:

  • Drive the success of energy efficiency programs by serving as the first point of contact for customers eager to reduce energy use and costs
  • Manage customer interactions across multiple channels: phone, web, and tracking systems
  • Handle lead processing, supporting rebate and reporting activities
  • Provide essential administrative support for residential, commercial, and industrial initiatives
  • Work directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements
  • Work directly with contractors to provide customer information for energy efficiency services
  • Utilize various company systems to verify customer data and set customers up with appropriate services
  • Provide program guidance to customers and contractors seeking to participate in energy efficiency programs
  • Represent Eversource in a professional manner while providing written and verbal communication to customers and stakeholders
  • Support Energy Efficiency Consultants with various assignments related to program implementation and tracking

Requirements:

  • Associates degree in business, marketing or the equivalent work experience
  • Five (5) plus years related experience required
  • Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization and flexibility to change
  • Strong written and oral communication skills
  • Strong working knowledge of Microsoft Excel, Word and Power
  • Ability to review general technical and detailed program information and communicate to customers and third-party contractors
What we offer:
  • Highly competitive total rewards program
  • Potential incentive
  • Work-life balance with hybrid schedules

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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