Administrator / Customer Service Advisor Job at Office Angels (Halifax)

Customer Service Advisor / Administrator

Unlock your potential with a career as a Customer Service Advisor / Administrato...

Location

United Kingdom , Norwich

Salary:

25000.00 GBP / Year

Haysto

Expiration Date

Until further notice

Requirements

Receiving a high volume of customer experience task’s daily, confirming a welcome call is required, and completing it within the 4-hour Service Level Agreement
Contacting customers by telephone promptly and requesting the full suite of Day 1 documents
Collecting documents live on the call where possible, and timeboxing follow-up calls where needed
Managing your diary efficiently and maintaining consistent customer contact until documents are complete
Reviewing documents carefully and approving or rejecting, while guiding the customer clearly and professionally
Once fully packaged you will submit the mortgage application to a lender

Job Responsibility

Guiding customers from mortgage recommendation to submission
Contacting customers promptly, collecting the full suite of lender documents, reviewing them in detail, and packaging cases to a high standard, before submitting cases to our lenders

What we offer

Bonus

Fulltime

Customer Service Apprentice - Service Advisor

As a Customer Service Level 3 Apprentice - Service Advisor, you will be the firs...

Location

United Kingdom , Birmingham

Salary:

8.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passion for delivering great customer service
Strong communication skills (verbal, telephone, and face-to-face)
IT literacy, including basic data entry and record-keeping
Basic numeracy and literacy skills
Ability to work as part of a team and support colleagues

Job Responsibility

Provide a friendly and professional first point of contact for service customers
Welcome customers and ensure they understand the service process
Clearly explain any required work on their vehicle, using simple and understandable language
Build strong relationships with customers by delivering excellent service
Contact customers before their visit to confirm appointments and requirements
Keep customers informed throughout the service process
Follow up with customers after their visit to ensure satisfaction and address any concerns
Introduce customers to relevant products and services that may benefit them
Offer additional work where appropriate, explaining its value in a clear and customer-friendly way
Assist with handling paperwork, ensuring accuracy and clarity for customers

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Fulltime

New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Wrexham

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

Customer Service Advisor

Our client based in Waterbeach has seasonal availability for Customer Service Ad...

Location

United Kingdom , Waterbeach

Salary:

12.71 GBP / Hour

Xpert Resourcing

Expiration Date

Until further notice

Requirements

Great communication skills
Excellent telephone manner
Proficient in IT packages
Can-do attitude
Be able to work in a fast paced environment
Positive 'can do approach'

Job Responsibility

Provide a professional and efficient customer service to customers
Dealing with customer incoming calls in a timely manner and updating the system accordingly
Managing all enquiries accurately, keeping customers informed on the progress of their orders
Processing customer emails on a daily basis, sending professional replies within expected time scales
Approaching all administrative duties with an organised manner completing each job efficiently

Fulltime

Customer Service Advisor

Office Angels are delighted to be working with a long-standing and valued client...

Location

United Kingdom , Glasgow

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service or a client-facing administrative role
Strong communication skills with a professional, confident approach
Highly organised with the ability to manage multiple priorities
A proactive, solutions-focused mindset
Comfortable working in a fast-paced, structured environment
Experience within financial services would be advantageous

Job Responsibility

Acting as a key point of contact, building trusted relationships with clients
Managing queries from initial contact through to resolution in a timely, professional manner
Working closely with internal teams and external partners to keep processes running smoothly
Providing clear updates and confidently managing expectations
Delivering a consistently high standard of service across all interactions
Maintaining accurate records and supporting overall team performance
Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy

What we offer

Competitive salary
Private medical cover & death in service (post-probation)
Pension scheme
Ongoing training and support towards professional qualifications
Wellbeing support and employee benefits platform
A collaborative, supportive team environment

Fulltime

Customer Service Advisor

The Customer Consultant role at Solus is built around clear communication, organ...

Location

United Kingdom , North London

Salary:

28808.00 - 33312.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong customer service experience, ideally in a customer-facing role
A full UK driving licence, with confidence driving customer vehicles
Clear and professional communication skills, face-to-face and over the phone
A calm and organised approach, even when managing multiple tasks
Pride in representing the business when interacting with customers
A positive, team-focused attitude

Job Responsibility

Keep customers updated on the progress of their vehicle repair
Handle queries calmly and professionally, providing clear and timely responses
Collect and deliver customer vehicles safely and courteously when required
Arrange and coordinate vehicle movements and transport activity
Support site operations, including parts coordination and basic administration
Work closely with technicians, production teams and site leaders
Help maintain a welcoming, organised and professional site environment

What we offer

Competitive salary based on location, skills, experience, and qualifications
Bonus opportunity tied to your performance and the overall success of Solus
Company pension scheme with employer contributions
33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days
Save money with up to 40% discount on Aviva products and other retailer discounts
Share in Aviva's success through the Aviva Save As You Earn scheme
Supportive policies including parental and carer's leave
Wellbeing focus with tools like Group Income Protection and 24/7 GP access

Fulltime

Customer Service Advisor (Out of Hours)

We are looking to recruit a Customer Service Advisor (Out of Hours) to join our ...

Location

United Kingdom , London

Salary:

17500.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong working knowledge of Microsoft Office
Excellent administrative, organisational, and communication skills, both written and verbal
Outstanding customer service abilities
Minimum of four years' experience within social housing repairs
Strong problem-solving skills
Flexibility in working days each month

Job Responsibility

Liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments
Ensuring future jobs are appointed to meet contractual Service Level Agreements
Actively scheduling available operatives and subcontractors to jobs using MSi system
Discussing complex repairs, demanding customers and those who have suffered service failure
Instilling customer confidence

What we offer

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays

Parttime

Customer Service Advisor

Here at Sealey, we are seeking to recruit a Customer Service Advisor to join our...

Location

United Kingdom , Bury St Edmunds

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience in an office-based environment
Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
Excellent communication skills
Organised and a good eye for detail
The ability to work under pressure
The ability to work as part of a team but also on your own initiative

Job Responsibility

Handling all incoming customer emails
Dealing with customer queries and general enquiries
Order processing
General administration
handling claims with carrier companies, booking customer collections, responding to emailed enquiries
Providing a first-class service to our wide customer base

What we offer

Comprehensive training on our telephone and computer systems and business processes
22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays
Pension scheme
Life assurance scheme
Health cash plan
Staff discount on Dellonda and Sealey products
Free on-site parking

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Administrator / Customer Service Advisor

Job Description

Job Responsibility

Requirements

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What we offer

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