Administrator / Claims Advisor, Office Angels

Office Angels

Location:
United Kingdom, Glasgow

Category:
Insurance

Contract Type:
Not provided

Salary:

25000.00 GBP / Year

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Job Description:

We are keen to find a great addition to the team within our client's well-established insurance firm. With over 30 years of success across the UK the journey continues! We're looking for a motivated Claims Advisor / Administrator to join their Glasgow office. This role is ideal for someone with experience in motor claims, who enjoys helping customers and managing the end-to-end claims process.

Job Responsibility:

Handle incoming claims and guide clients through the process
Coordinate vehicle repairs and liaise with insurers, body shops, and solicitors
Provide clear and timely updates to customers
Maintain accurate records and documentation
Arrange replacement vehicles when needed
Work closely with repair teams to ensure customer satisfaction

Requirements:

Warm, professional telephone manner
Well-developed listening and communication skills
Ability to manage sensitive conversations with empathy
Organised and able to prioritise tasks effectively
Confident using IT systems and learning new processes
Team-oriented with a proactive attitude
Previous experience in insurance or claims handling
Target-driven and eager to succeed

What we offer:

Performance-related bonus scheme
Death in Service
Private medical insurance
Workplace pension
Access to wellbeing support
Online discounts via employee portal
Insurance qualification support programme
Friendly and collaborative team culture

Additional Information:

Job Posted:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Administrator / Claims Advisor