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Office Angels Logo Office Angels · Insurance

Administrator / Claims Advisor

United Kingdom, Glasgow 25000.00 GBP / Year · Job Posted October 16, 2025
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Job Description

We are keen to find a great addition to the team within our client's well-established insurance firm. With over 30 years of success across the UK the journey continues! We're looking for a motivated Claims Advisor / Administrator to join their Glasgow office. This role is ideal for someone with experience in motor claims, who enjoys helping customers and managing the end-to-end claims process.

Job Responsibility

  • Handle incoming claims and guide clients through the process
  • Coordinate vehicle repairs and liaise with insurers, body shops, and solicitors
  • Provide clear and timely updates to customers
  • Maintain accurate records and documentation
  • Arrange replacement vehicles when needed
  • Work closely with repair teams to ensure customer satisfaction

Requirements

  • Warm, professional telephone manner
  • Well-developed listening and communication skills
  • Ability to manage sensitive conversations with empathy
  • Organised and able to prioritise tasks effectively
  • Confident using IT systems and learning new processes
  • Team-oriented with a proactive attitude
  • Previous experience in insurance or claims handling
  • Target-driven and eager to succeed

What we offer

  • Performance-related bonus scheme
  • Death in Service
  • Private medical insurance
  • Workplace pension
  • Access to wellbeing support
  • Online discounts via employee portal
  • Insurance qualification support programme
  • Friendly and collaborative team culture
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