Administrator/call handler Job at Mountjoy (Portsmouth)

Job Description

Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for an enthusiastic Administrator to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. Mountjoy Ltd is contracted to Fareham Borough Council to provide a maintenance and repair service to void properties and ad-hoc improvements to occupied properties plus day to day responsive repairs arising throughout normal working hours.

Job Responsibility

To record accurate information from operatives, subcontractors and clients
To ensure all systems are kept updated with required information
To respond to internal and client emails and manage the shared email inbox
Supporting the Service Manager to plan and deliver the day by sending the right operatives and sub-contractors, ensuring operatives and sub-contractors arrive on time and in the most cost-effective manner
Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and downtime
To carry out customer satisfaction surveys and support in compiling monthly client reports
Carry out materials and equipment ordering as required
Ensure issues are being captured and feedback to the Service Manager / Contract Manager
Any other tasks as reasonably requested by the Service Manager / Contract Manager
Champion Customer Service and coach the team to treat customers as they would expect to be treated if they were the customer themselves
You are responsible for your own Health & Safety and are expected to work with the Company and your line manger to ensure safety guidelines are followed and adhered
To live the Mountjoy ethos and values at all times with whoever you deal or engage with

Requirements

Good working knowledge of MS Office including Word and Excel with accurate keyboard skills
Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group
Good understanding of Geographical areas including streets and buildings, finding the best routes, and travel times between different locations
GCSE or equivalent grade C or above in Math and English

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Administrator/call handler

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