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Our client, an industry leader in security risk management, is looking for their next Administrative Technical Coordinator to join their team in downtown Montreal. The Administrative Technical Coordinator will be responsible for proving essential support to sales representatives, particularly with regard to analytical reports and customer integrations.
Job Responsibility:
Coordinate the creation and distribution of service agreements, proposals, and presentations to support the sales team in generating new business opportunities
Track and manage pending customer processes, including coordinating contract reviews, renewals, and extensions
Schedule meetings and assist sales and marketing teams to ensure superior customer service and an exceptional customer experience
Participate in client meetings to develop, plan, and implement technology solutions such as system integrations
Manage and support customer-oriented integrations by overseeing timelines, tracking deliverables, and facilitating communication between technical teams and customers
Create and maintain detailed user guides and integration documentation to support customer needs during integration and ongoing
Perform data entry tasks related to sales, metrics, and other relevant information, while maintaining an organized and accessible filing system
Assist in extracting and analyzing data to track current and future sales opportunities using sales tracking tools, and report findings to the Sales Director
Ensure timely follow-up and effective coordination of sales activities, collaborating with the team to generate and maintain comprehensive reports
Foster active communication with account managers to ensure that all business activities are up to date and relevant
Lead or participate in regular calls with customers to support ongoing integrations and technical needs, and act as the primary point of contact for follow-ups
Receive and prioritize IT or technical issues reported by customers or internal stakeholders, and ensure their prompt transfer to the appropriate departments
Participate in sales training programs to develop a thorough understanding of the company's products and services
Requirements:
Post-secondary degree from a recognized institution
Strong interpersonal skills as well as excellent skills in communication (written and spoken French and English)
Minimum of 2 years of experience in a sales coordination or administrative support role
Very good computer skills with advanced expertise in Microsoft Office applications
Knowledge of users and application of APIs and related technologies
Experience with business analytics tools that support sales growth (e.g., Power BI)
Proven interpersonal skills, with the ability to interact effectively with a wide variety of people
Proven ability to provide superior customer service and effectively manage customer relationships
Excellent attention to detail, organizational skills, and time management abilities
Strong problem-solving and analytical skills
Ability to adapt to changing situations and take initiative to meet challenges
Nice to have:
Experience supporting systems integration and customer integration processes
Experience with customer relationship management (CRM) systems
What we offer:
Hybrid working arrangement (3 days in the office and 2 days remote)
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