Administrative Support Specialist

• Acting as the first point of contact for customer enquiries via telephone
• Navigating and updating a Microsoft-integrated CRM platform to manage client and project data
• Reviewing technical reports from the Surveying team for accuracy in spelling, grammar, and formatting
• Entering and maintaining data across various internal databases
• Supporting document creation and editing using Microsoft Word
• Using Excel daily to input data into pre-formatted sheets and apply filters to reports
• Creating basic presentations using PowerPoint when needed

• Excellent written communication and proofreading skills
• Confident and courteous telephone manner
• Previous experience working with CRM systems and data entry
• Solid working knowledge of Microsoft Office, especially Excel and Word
• Ability to manage multiple tasks and maintain accuracy under pressure
• Self-motivated and committed to delivering a high standard of work

• Previous experience within a customer service or administration
• Previous experience of working within a similar role

Early finish on Friday