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Administrative Supervisor

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Advocate Health Care

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Location:
United States , Park Ridge

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

28.55 - 42.85 USD / Hour
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Job Description:

Supervision of Clinical Support Staff; Administrative operations and office management; EMR Training; Administration of EMR/billing system in collaboration with System Administrator and management; Payroll; BHS Safety Steward; BHS Human Resources administration; Clinicians' license management, paneling, and malpractice insurance; BHS records keeping

Job Responsibility:

  • Hires, trains and directs support staff in business operations
  • Develops schedules for support staff to ensure coverage 6 days a week
  • Evaluates support staff productivity and assures efficiency
  • Leads support staff meetings
  • Assigns and oversees special projects performed by support staff
  • Oversees daily aspects of office functioning
  • Monitors day to day activities, level of service, and technical performance of support staff
  • Coordinates physician and therapist scheduling to optimize revenue
  • Establishes and monitors protocols for support staff
  • Collaborates with BHS Leadership to establish policies and procedures
  • Teaches annual formal classes on the use of EMR
  • Provides formal training on the use of EMR
  • Provides on-going consultation to staff and externs
  • Creates and refreshes training materials on the use of EMR
  • Monitors billing batch errors
  • Assists with installation and upgrades to the practice management software
  • Leads testing for administrative sections of the system
  • Supervises change efforts with support staff for new technologies
  • Updates billing related tables
  • Monitors payroll for all hourly and administrative employees
  • Checks and approves Advocate Works for 20+ employees
  • Manages holiday schedule
  • Ensures all necessary materials are appropriately displayed
  • Participates in hospital committees and meetings
  • Assumes responsibility for ensuring that issues with the Environment of Care are resolved
  • Acts as the Department Safety Liaison
  • Leads accreditation, licensure and certification efforts
  • Monitors BHS space and electronic environment to ensure safety
  • Monitors BHS Safety Issues log
  • Trains administrative staff on safety protocols
  • Maintains accurate and up-to-date HR files on staff and students
  • Primary liaison to HR Direct
  • Represents HR compliance at BHS audits and surveys
  • Assures clinicians' and psychiatrists license management
  • Supervises timely paneling of BHS staff with insurers
  • Oversees malpractice insurances for BHS clinical staff
  • Initiates and supervises PHI files archives
  • Supervises chart keeping
  • Serves as a liaison to medical records and releases of information

Requirements:

  • Associates Degree in business administration, healthcare administration or related field AND 2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience and 3-5 years of supervisory experience
  • Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
  • Strong interpersonal and communication skills
  • Strong analytical, organizational and problem solving skills
  • Strong customer service skills
  • Strong electronic billing skills
  • Demonstrates commitment to patient focused care
  • Demonstrates positive, effective leadership in problem solving
  • Ability to work flexibly in a fast paced environment with established time constraints and in difficult situations
  • Ability to travel to other Advocate sites and external facilities
  • Ability to work under time constraints and stressful situations
  • May be exposed to bodily fluids, hazardous materials and threatening diseases
  • Must be an expert in the de-escalation of difficult patients
  • Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks
  • Provides evening and weekend coverage as necessary
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions

Additional Information:

Job Posted:
February 02, 2026

Expiration:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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