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Administrative Supervisor

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Advocate Aurora Health

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Location:
United States , Park Ridge

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

28.05 - 42.10 USD / Hour
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Job Description:

Supervision of Clinical Support Staff; Administrative operations and office management; EMR Training; Administration of EMR/billing system in collaboration with System Administrator and management; Payroll; BHS Safety Steward; BHS Human Resources administration; Clinicians' license management, paneling, and malpractice insurance; BHS records keeping.

Job Responsibility:

  • Hires, trains and directs support staff in business operations
  • Performs performance reviews
  • Provides guidance, evaluation and supervision
  • Develops schedules for support staff to ensure coverage 6 days a week
  • Evaluates support staff productivity and assures efficiency
  • Leads support staff meetings geared towards team building and problem solving
  • Oversees daily aspects of office functioning: space allocation, supply chain, phone assignments, equipment functioning
  • Monitors day to day activities, level of service, and technical performance of support staff
  • Coordinates physician and therapist scheduling to optimize revenue
  • Establishes and monitors protocols for support staff on the completion of administrative office operations
  • Collaborates with BHS Leadership to establish policies and procedures
  • Teaches annual formal classes on the use of EMR
  • Provides formal training on the use of EMR to BHS new associates and medical residents
  • Provides on-going consultation to staff and externs
  • Creates and refreshes training materials on the use of EMR
  • Monitors billing batch errors
  • Assists with installation and upgrades to the practice management software
  • Leads testing for administrative sections of the system
  • Supervises change efforts with support staff for new technologies that are integrated with the EMR
  • Updates billing related tables
  • Monitors payroll for all hourly and administrative employees
  • Checks and approves Advocate Works for 20+ employees
  • Manages holiday schedule in collaboration with management
  • Ensures all necessary materials are appropriately displayed and staff is knowledgeable about locations of safety tools
  • Participates in hospital committees and meetings in order to discuss and resolve safety issues
  • Assumes responsibility for ensuring that issues with the Environment of Care are resolved
  • Acts as the Department Safety Liaison
  • Leads accreditation, licensure and certification efforts in Environment of Care and Life Safety
  • Monitors BHS space and electronic environment to ensure safety
  • Monitors BHS Safety Issues log and takes action to address newly-reported problems and near-misses
  • Trains administrative staff on safety protocols
  • Maintains accurate and up-to-date HR files on staff and students
  • Primary liaison to HR Direct
  • Represents HR compliance at BHS audits and surveys
  • Assures clinicians' and psychiatrists license management
  • Supervises timely paneling of BHS staff with insurers
  • Oversees malpractice insurances for BHS clinical staff
  • Initiates and supervises PHI files archives
  • Supervises chart keeping
  • Serves as a liaison to medical records and releases of information

Requirements:

  • Associates Degree in business administration, healthcare administration or related field AND 2 – 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience and 3-5 years of supervisory experience
  • Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
  • Strong interpersonal and communication skills
  • Strong analytical, organizational and problem solving skills
  • Strong customer service skills
  • Strong electronic billing skills
  • Demonstrates commitment to patient focused care
  • Ability to work flexibly in a fast paced environment with established time constraints and in difficult situations
  • Ability to travel to other Advocate sites and external facilities in order to attend meetings
  • Ability to work under time constraints and stressful situations
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate’s job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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