Administrative Specialist

• Time & Attendance Management: Manage and monitor employee clock-in/clock-out records in BambooHR. Maintain and update attendance reports.
• Scheduling & Workforce Coordination: Create and manage schedules for Team Leads, Quality Analysts, and Trainers. Allocate and track overtime and sick leave coverage hours, including validation and adjustments in QM. Ensure accurate request and registration of overtime slots in client tracking tools and QMAR.
• System & Access Management: Handle IT-related requests via internal communication channels and create tickets in Jira Helpware. Create and manage Okta access requests in Jira Vinted. Coordinate with agents to ensure timely completion of access-related processes. Submit team reassignment requests via the HR channel and create corresponding requests in BambooHR.
• Performance & Reporting Support: Prepare and complete Team Lead scorecards on a quarterly basis. Review and ensure alignment between QM Slots and TT statuses. Support payroll processes by validating data preparations through a structured checklist. Review quality mistakes in the mistake tracker and provide feedback to agents.
• Communication & Information Sharing: Distribute important internal updates and client requests to agents. Post performance results, announcements, and operational updates. Ensure visibility and accessibility of key information across the team. Attend cross-functional meetings and ensure alignment on key updates.
• Operational Support & Coordination: Handle ad hoc administrative requests, including urgent client or Operations Manager tasks. Support additional coordination activities assigned by Team Leads. Ensure timely execution of delegated operational tasks. Maintain visibility and follow-up on all escalations until resolution. Support agent distribution during ramp-up periods.

• English B2+
• Experience in the Client support area will be a plus
• Basic technical background
• Proactive approach, empathetic individuals, problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively.

Experience in the Client support area will be a plus

• Competitive compensation
• Medical insurance after the trial period
• English classes
• Schedule 8-17/9-18, 5 working days per week (flexible)
• Corporate training and parties.