This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience. Pays $16-$17/hr. Requires availability during daytime hours – weekends required.
Job Responsibility:
Greet and check-in guest
Assist guests with
collecting payments/pre-auth payments
making reservations for entertainment, lodging
and/or planning itineraries for shows, attractions, and restaurants
Resolve customer complaints
Run and prepare reports – opening and closing
Answer phones
Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
Provide information to guests about the area, including directions and show information
Work with theater staff, and other vendors to reserve entertainment
Distribute vouchers for shows, and restaurants
Prepares count and profiles of tours for the entire day
Updates numbers to Sales Managers as more tours are added
Communicates with Admin Manager or Leads with unusual tours/gifts
Maintains clean lobby and refreshment stations
Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
Other duties as assigned
Requirements:
Proficient in Excel and Word
Basic computer skills
Well organized
Maintains accuracy
Excellent customer service skills
Ability to communicate both written and orally
Flexible schedule with the ability to work evenings, weekends and holidays