Administrative Operations Associate

• Oversee vehicle paperwork from initial submission through completion, ensuring documents related to titling, registration, insurance, and financing are processed accurately and on time
• Partner with internal teams, external offices, and lending contacts to resolve documentation issues and keep transactions moving efficiently
• Review files for completeness, maintain organized records, and help ensure all activity aligns with applicable legal and regulatory standards
• Research state and partner requirements to interpret documentation rules and apply them correctly to each transaction
• Respond to customer and stakeholder questions with professionalism, providing clear updates and support throughout the process
• Track multiple cases at once, prioritize urgent items, and follow through on deadlines without compromising quality
• Contribute to operational improvements by identifying process gaps and recommending practical ways to increase accuracy and efficiency

• At least 2 years of experience in administrative support, operations, customer service, or a related field
• Strong written and verbal communication skills with the ability to interact effectively with customers, partners, and cross-functional teams
• Demonstrated attention to detail and the ability to manage high volumes of sensitive documentation with accuracy and discretion
• Experience balancing competing priorities in a fast-paced environment while maintaining strong organizational control
• Ability to work independently, exercise sound judgment, and adapt quickly to changing business needs
• Proficiency with CRM platforms and other administrative tools used to track cases, documentation, and customer interactions
• Collaborative approach to problem-solving and a consistent focus on delivering a positive customer experience

Previous exposure to dealership operations, vehicle titling, registration, financing, insurance, or related automotive processes is preferred

• Medical, vision, dental, and life and disability insurance
• eligibility to enroll in company 401(k) plan
• free online training
• access to top jobs
• competitive compensation