Administrative Officer

• Supporting the preparation and smooth operation of court and tribunal hearings, including managing documentation and systems
• Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies
• Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs
• Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards
• Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression
• Assisting with scheduling, listings, jury administration, and other operational activities to ensure services run efficiently
• Collaborating with colleagues, judicial office holders, and external stakeholders to deliver a professional service
• Responding professionally to sensitive situations and escalating issues when necessary
• Supporting hearing room activities, including preparing case materials and assisting judicial officers on hearing days

• Reliability and strong organisational skills to manage a busy workload
• Confidence in communicating with diverse audiences
• Proficiency in Microsoft Office and digital systems
• Calmness and professionalism under pressure
• A team-oriented approach with excellent attention to detail
• Passion for delivering outstanding customer service
• Previous experience in administration or the public sector is desirable but not essential

Previous experience in administration or the public sector